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rtlunhandledexceptionfilter

Posted on 2004-04-11
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Last Modified: 2007-12-19
When I open Mailwasher, a window appears saying Mail washer.exe could not find the starting point, error in RtlUnhandledExceptionFilter.
When I accept, the program runs with no problem.
But it is anoying.
Thanks.
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Question by:chuta
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LVL 58

Expert Comment

by:Pete Long
ID: 10802515
Theres usually two reasons for this error

1, Virus or trajan infection


Online (Free) Virus Checking can be done at

SYMANTEC (You must have ActiveX enabled on your browser for it to work!)
http://security.symantec.com/ssc/vc_scan.asp?j=1&langid=ie&venid=sym&plfid=23&pkj=ROSUPWFYJOKMFIDPMSV 

Trojan Remover :http://www.simplysup.com/

Or something is attempting to change the window theme, find the UXTHEME.dll and rename it to UXTHEME.old then do a reboot and see if that clears the problem

Pete
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Expert Comment

by:sirbounty
ID: 10802522
Locate APPHelp.DLL and rename it to AppHelpDLL.Old
Ref:
http://www.tek-tips.com/gviewthread.cfm/lev2/67/lev3/72/pid/605/qid/495427
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Expert Comment

by:Pete Long
ID: 10802529
also does the error say anything about  NTDLL.DLL if it does you might need to replace this DLL from the windowss 2000 CD

You can find it on your windows CD, it will look like

NTDLL.dl_

Copy it to your hard drive and from command prompt type

expand NTDLL.dl_ NTDLL.dll

Then copy it to the original location
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Author Comment

by:chuta
ID: 10810080
Great, Pete, I renamed UXTHEME.dll to old and it worked.
I had run every known virus remover, recovered system and a few more etceteras and none worked
By the way, what is UXTHEME.dll and what is its function?
Shall I do someting more just as insurance?
Thanks very much.
Oscar.

Greetings from Chile.

P.S. What do I have to do next for you to earn the points?
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Author Comment

by:chuta
ID: 10810111
It is me again:
I tried to run Symantec online virus scan and was rejected because of: "ActiveX and/or Scripting is not supported or is not enabled ".

I checked my browser and it IS enabled.
What...?

Greetings.
Oscar.
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Accepted Solution

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Pete Long earned 500 total points
ID: 10816978
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Expert Comment

by:Pete Long
ID: 12309768
>>Great, Pete, I renamed UXTHEME.dll to old and it worked.
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