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Remote user forgot his domain logon password.

Posted on 2004-04-12
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Last Modified: 2008-02-26
I have a remote user who dials into the network to retrieve files and email.  This user has forgotten his domain password.  Normally this user would logon to the domain with his locally cached domain ID & pw and then dial into the network.  Since he is a remote user, resetting his PW on the domain would do no good because he is disconnected and using the cached info.  the user is setup as an administrator on the local machine, but that isn't much help because even if I have him logon to the local admin account, he will not be able to reset his domain password.  

Any ideas?

Jeff W.
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Question by:JWreyford
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Accepted Solution

by:
nyck6623 earned 250 total points
ID: 10807987
Can't you just make a new dial-up for the user?
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Assisted Solution

by:RonyJoseph
RonyJoseph earned 250 total points
ID: 10861113
Hi Jeff,

I had the same problem with a user. We couldn't log in as the user to create a new dial-up connection and logging on as another user and dialing in never changed the cached password.

This is how we fixed it.....

When Offline

Log into the PC as a local administrator.....under control panel is "User Accounts".... in there you can manage the local cached passwords.....

..then log in as the user and dial up and change the domain password (which should then also change the cached password).

Hope this works
Rony J

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Expert Comment

by:sbowlestx
ID: 11765042
Solution 2 works like a charm!  In this case my user had Internet connectivity but no dial up access.
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