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The name could not be resolved.  The name could not be matched to a name in the address list

Posted on 2004-04-12
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Last Modified: 2011-08-18
Hi.  Im using Microsoft Server 2003, Enterprise Ed.
I have created a new user and mail box and when i try to setup the email on the client computer i receive the error msg, "The name could not be resolved.  The name could not be matched to a name in the address list. "  I have had a look around the users profile and i notice that they are not listed in the Global Address List.  As far as i can tell when i run through the wizard and create a new user a mailbox has been created.  And their webmail has been setup while the outlook issue is resolved and that works fine also so a mail box has obviously been created.  Any ideas, pls help
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Question by:rick81
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Expert Comment

by:mwinick
ID: 10930922
Run the recipient update service.  I think the user needs to appear in the GAL.  Also, in the advanced mode of ADU&C make sure the attribute to hide from exchange address lists is not checked.
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by:rick81
ID: 10933984
The RUS wouldnt update.  Needed to be continually restarted to update the GAL.  Applied Hot Fix No. 837444 - from microsoft.  Issue resolved
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