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if driver installed my Quadro xgl900 does not give me a screen at all (from start), otherwise I get colored stripes down screen and mangled text..

Posted on 2004-04-12
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Last Modified: 2008-02-26
I have just bought a QUADRO XGL900 by NVIDIA (AGP PRO 4x). However this does not seem to work properly (IWILL dp533-s (E7505 chipset) board with dual Xeon 2.4, AGP-Pro and 1Gb of Kingston VALUE RAM) on my PC or any other. Any other G-card seems to work fine on the system except the QUADRO. I was hoping that you'd know how to reset this card. I've tried updating the BIOS on both MotherBoard and Graphic card but nothing has changed.
The problem consists in having letters not appear correctly on the first screen when the PC is turned on (the letters affected are all within 5 columns down the monitor) and then just red or green stripes and an annoying mouse trail of blocky squares in Windows 2000 (I have managed to have a stable but striped system). When I try and install the correct drivers for the Graphics the PC does not even come on any longer (although the hard disk starts off).  I have tried the card on a friend's PC and again it did not even show anything on the first boot up sequence!!

Also;
If the card was damaged by electric discharges (by me or any previous person handling it), is there a way to reset it so it works?

Regards,

Daniel
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Question by:DaniBuoy
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by:tmj883
ID: 10809951
Return the defective card...T
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by:Callandor
ID: 10810135
If you just got it, you must have a warranty period in which you can return it, right?  Why bother troubleshooting it when you can return it?  I also don't think these are the kinds of problems that you can reset something and fix it.
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Author Comment

by:DaniBuoy
ID: 10813553
All-right,
I bought this over E-bay with a guarantee against dead on arrival (DOA) however I have received the card nearly 2 months ago and have only tried it now because I did not have the rest of the system set up yet (I did not have compaitble RAM for the MoB).
So although I am trying to get a replacement card I am not totally confident I will get one. That is why I was hoping there are contacts on the QUADRO4 xgl900 I can close to reset the whole card/chips on it...

I might have to choose a replacement card for this, if this exact model is not available, which other cards do you suggest for working on 3Ds Max 6 on a dual Xeon 2.4Ghz (512Kb cache)?

Many thanks for the replies which seem to suggest I have a dodgy card...

Regards,

D

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by:Callandor
ID: 10813628
Perhaps an ATI FireGL X2-256t?  Here's a comparison against an nVidia Quadro FX1100:
http://www.tomshardware.com/graphic/20040323/
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Author Comment

by:DaniBuoy
ID: 10814642
I've just seen something quite interesting. I have never given much importance to it but I had noticed that my QUADRO had an extra 3-5 pin connector on it that looked much like a power connector, there is also a connector for the CPU fan of course..  Anyway, I must have seen about 50+ photos of the QUADRO XGL900 and none of them had this power connector on them so I thought nothing of it. Now after looking into the ATI FireGL I've noticed that most new QUADROs and Most FireGL cards have extra power connectors, so I am thinking maybe my card may after all need a power cable attached to it.....
I'll probably try this after work tonight but would like to get some sort of advice; if I find a power connector out of my PSU that connects easily into the QUADRO should I try to do so, or will I fry the whole card that way?

Again, thanks for the advice

Daniel

"The QUADRO XGL still looks the business for 3D intensive production software on "Tom's Hardware", doesn't it just?"
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by:Callandor
ID: 10815984
If your xgl900 has a power connector just like the ATI FireGL and Quadro FX1100, then it is a molex power connector and should be connected.  These are the same connectors used for your hard drives and cdrom drives.

Yes, the Quadros are better performers - I hope this works for you.  I only suggested the ATI FireGL in case you were unable to get a replacement Quadro (I assumed not being able to get one Quadro meant not being able to get any kind - they wouldn't give you a more expensive one, would they?).
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Author Comment

by:DaniBuoy
ID: 10816293
I have a little doubt about all this,
the connector on the card has only got 3 pins (you can get a view of it in this link, it's the brown unused connector on the bottom left of the card) http://www.xbitlabs.com/images/video/3dsmax5-980xgl/900-front.jpg

Any ideas, please?

I bought this from America and I have had no replies yet as to what they plan to do about the "possibly" dead on arrival card...

I'd be in debt for any extra advice,

Daniel

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by:Callandor
ID: 10816573
That is a 3-pin fan connector, not important in this situation.

If you dealt with a reputable seller, there is a good chance they will make good on this and refund your money (you checked feedback and what kind of items he sold, right?).  I once had to file a claim with ebay for fraud (the item did not work), but this is limited to $200 and they deduct $25 for a filing fee.  If you bought it with a credit card, you can dispute the charge with your credit card company.  You will have to provide evidence that you tried to resolve it with the seller, and it didn't go anywhere.
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Author Comment

by:DaniBuoy
ID: 10853785
Just thought I'd let you know that I got great replies from  RETEK Corp. in the USA (The shop I bought the card from, through E-bay). They've said they will replace my card. I've also got something else which is weird: When I put my 4 500Mb RAM cards in the BIOS reads them as 2GBytes but windows 2000 says there is only 1 Gbyte, when I put 2 of my 500MB cards it reads them as only 500Mb.  The PC does however reconise it as dual bus in the boot-up sequence.... I've never had dual-channel ram architecture and wonder if this is the way it works out (i.e. You  loose half of the ram you install !!!!)

Anyway that is another story, may be too much for this one thread. I'll probably post another question..

Thanks a lot for everything,

Dan
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by:Callandor
ID: 10855041
Ok, I'm glad you got resolution from the seller.
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modulo earned 0 total points
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PAQed, with points refunded (250)

modulo
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