Solved

Dell Latitude C600 Crashed During Windows XP Patch and Won't Reboot

Posted on 2004-04-13
2
622 Views
Last Modified: 2012-06-27
I have a Dell Latitude which we were changing over from Windows 98 to Windows XP Pro.  I booted the cpu with an XP Professional disk in the CD Drive.  I deleted the partition, created a new one with NTFS and then completed the installation. This looked good and I could boot with no issues.  I placed a CD in the drive with basic Windows XP patches to prevent Slammer, etc.  The CD was created from files on our protected network and was never used in another computer.  We are behind a firewall, protected with Cheyenne's enterprise version of eTrust which is updated daily.  The files used were, KB823182-x86-enu.exe, KB823980-x86-enu.exe, KB24105-x86-enu.exe, KB824141-x86-enu.exe, KB824146-x86-enu.exe, KB825119-x86-enu.exe and KB828035-x86-enu.exe.  It crashed during 141.  The computer was doing the install of the patch.  Then a screen indicating a crash appeared for just a couple of seconds and disappeared.  Nothing came on the screen after that.  I then rebooted the laptop, placed the cmos password and continued.  The screen blanked; hard drive activity ceased and that was the end of it.

I have tried to get to safe mode also.  I can press F8 and get to the menu for safe mode.  After I choose safe mode, the screen listing the files running stops at mutli(0)disk(0)rdisk(0)partition(1)\Windows\AppPatch\drvmain.sdb and will not go any further.  Files displayed to this point are: ntoskrnl.exe, hal.dll, kdcom.dll, bootvid.dll, system, c_1252.nls, c_437.nls, L-intl.nl and vgaoem.fon.

I have also tried "last known good config" and it stops without even trying to complete the "graph bar" at the bottom of the screen.

I will end up calling Dell unless I find an alternative solution before then.

Thank you for your consideration.

Don Smith
0
Comment
Question by:Artaxerxes
2 Comments
 
LVL 31

Accepted Solution

by:
rid earned 250 total points
ID: 10815253
Sounds like the "...141.." thingy did something to the system files required for your hardware platform. I'd try wiping the HD and re-installing XP, to see if it will work at all. If the system seems sound, you may have to find out if there's a dedicated Dell patch to use.

You could also run a RAM and HD diagnostic, just in case you have hardware problems.
/RID
0
 

Author Comment

by:Artaxerxes
ID: 11999572
The KB...141 corrupted and caused the issue.  I chose to reapply the patch.  That went well and then continued with the rest of the update without issue.

Thanks.  Sorry about the delay in closing this one.

0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Trouble wih extended monitor on windows 7 4 54
Dual Mointor Display Driver/Excel 2016 4 77
Text in Windows 10 apps and Cortana not visible 33 92
Laptop keyboard tester 10 77
Before accusing the battery of being bad be sure to test if the Power Adaptor is working properly. Click Here(http://www.experts-exchange.com/Hardware/Laptops_Notebooks/A_3413-Check-Laptop-Power-Adapter-Voltage.html) . From the first time you ch…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now