Solved

Dell Latitude C600 Crashed During Windows XP Patch and Won't Reboot

Posted on 2004-04-13
2
632 Views
Last Modified: 2012-06-27
I have a Dell Latitude which we were changing over from Windows 98 to Windows XP Pro.  I booted the cpu with an XP Professional disk in the CD Drive.  I deleted the partition, created a new one with NTFS and then completed the installation. This looked good and I could boot with no issues.  I placed a CD in the drive with basic Windows XP patches to prevent Slammer, etc.  The CD was created from files on our protected network and was never used in another computer.  We are behind a firewall, protected with Cheyenne's enterprise version of eTrust which is updated daily.  The files used were, KB823182-x86-enu.exe, KB823980-x86-enu.exe, KB24105-x86-enu.exe, KB824141-x86-enu.exe, KB824146-x86-enu.exe, KB825119-x86-enu.exe and KB828035-x86-enu.exe.  It crashed during 141.  The computer was doing the install of the patch.  Then a screen indicating a crash appeared for just a couple of seconds and disappeared.  Nothing came on the screen after that.  I then rebooted the laptop, placed the cmos password and continued.  The screen blanked; hard drive activity ceased and that was the end of it.

I have tried to get to safe mode also.  I can press F8 and get to the menu for safe mode.  After I choose safe mode, the screen listing the files running stops at mutli(0)disk(0)rdisk(0)partition(1)\Windows\AppPatch\drvmain.sdb and will not go any further.  Files displayed to this point are: ntoskrnl.exe, hal.dll, kdcom.dll, bootvid.dll, system, c_1252.nls, c_437.nls, L-intl.nl and vgaoem.fon.

I have also tried "last known good config" and it stops without even trying to complete the "graph bar" at the bottom of the screen.

I will end up calling Dell unless I find an alternative solution before then.

Thank you for your consideration.

Don Smith
0
Comment
Question by:Artaxerxes
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 31

Accepted Solution

by:
rid earned 250 total points
ID: 10815253
Sounds like the "...141.." thingy did something to the system files required for your hardware platform. I'd try wiping the HD and re-installing XP, to see if it will work at all. If the system seems sound, you may have to find out if there's a dedicated Dell patch to use.

You could also run a RAM and HD diagnostic, just in case you have hardware problems.
/RID
0
 

Author Comment

by:Artaxerxes
ID: 11999572
The KB...141 corrupted and caused the issue.  I chose to reapply the patch.  That went well and then continued with the rest of the update without issue.

Thanks.  Sorry about the delay in closing this one.

0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
When you hit the power button on your laptop and it does nothing there are a couple of things that you need to check. You will need to check your Ac Power Adapter and your DC Power Jack.  Tip: If you have checked your Ac power adapter and know …
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question