Slow/Incomplete Print Jobs Over 56k Frame Relay
Posted on 2004-04-13
We are running Windows 2k3 with Citrix Metaframe XP. We have remote locations around Indiana. Some, not all, of these locations have problems printing. Our printers are a mix of HP Laserjet 4's, 5's, 2300's, and 4050's. They are all networked with JetDirect boxes and put onto a print server in the corporate office. So when someone prints from citrix it goes to the printer server (in the same room) then out to the printer at the remote location.
These locations are connected to us by AT&T 56k Frame Relay with 35k Guarenteed Rate. Now 4 of these locations are having printing problems. They are not the largest locations. The print job goes into the queue and gets upto however many bytes then stops and eventually errors out. Then the queue will try again to print the document and MAYBE after awhile (15min) the job will go through.
VNC seems to work fine over these links to the locations. Citrix sometimes they have problems connecting to. At the locations they either have an HP 10/100mbps Switch or a 10mbps Hub with a Cisco 1700 Router which seems to make no difference.
I am thinking is has something to do with the connection but ping rates seem to be resonable (60 - 90ms) and steady.
If anyone has any ideas on howto troubleshoot this please help!