Solved

Viewing both incoming and outgoing emails in the same folder

Posted on 2004-04-13
4
176 Views
Last Modified: 2010-04-08
I have setup Small Business Server 2003.  Everything is working nicely so far but I have a couple of issues I need help on.

Basically, I'm trying to setup a e.g. sales@mydomain.com (or helpdesk@mydomain.com) email where all staff can access that email and view what was sent / recieved on that account.  I've managed to sort out the "Mailbox rights" issue and I the mailbox is viewable by everyone.  My question is:

Is there a way to file both incoming and outgoing (sent items) in one folder (the inbox for example).  This way users can easily follow through a discussion and see who sent what and who's following up on what.  I have seen this on a Lotus Notes based system.  Is it possible with Exchange by setting up some rules etc.?

My second question is that if I reply to an email on one of the shared accounts, the sent email appears in my "private" sent items folder and not the shared account's sent items folder.  The reason I ask this is if my prefered solution (both incoming and outgoing appear in the same folder) isn't possible, I'd at least like to have users see the emails sent by other users.

TIA

Zuksh
0
Comment
Question by:zarakesh
4 Comments
 
LVL 13

Accepted Solution

by:
Mob-bom earned 63 total points
ID: 10823530
Set up a rule to apply to all emails sent and all emails received to have copies put into the SharedFolder

0
 
LVL 7

Assisted Solution

by:rosesolutions1
rosesolutions1 earned 62 total points
ID: 10823801
Check out the option to "In folders other than inbox, save replies in the same folder as the original message"
(Tools/Options/EmailOptions/AdvancedEmailOptions) - I think it does exactly what you want in this scenario.

(And leaves all the user's personal email alone.)
0

Featured Post

NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook will send but not receive 11 73
shared room calendars in Outlook 11 41
How do I reset the password in Outlook? 10 33
Exchange 2007 Outlook 2010 1 12
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question