Solved

cartridge alignment failure

Posted on 2004-04-13
3
2,270 Views
Last Modified: 2013-12-15
This is a HP Officejet 6110 all in one unit.  It is about 18 months old but with light usage.  The black cartridge needed to be replaced.  It was replaced with a new HP 56 cartridge but upon depressing the enter key to cause the printer to do a "print cartridge alignment", the unit returns an error message...."print cartridge alignment failed"..."Press enter to align print cartridges".  After several attempts to do so, I again checked the cartridge to be sure that we had installed the correct one, made certain that the protective tape was removed, cleaned the electrical contact areas on both of the cartridges and their bays and then tried to do another print alignment.  It again fails.  I unplugged the power from the unit as well as the printer cable for about one minute, and then repowered the unit.  This also did not help.  I inserted another new HP black cartridge...that too did not solve this problem.  I ran a cartridge clean routine, but that didn't help either.  

Interestingly,  the unit appears to print OK but the message within the unit continues to say that we need to press the enter key to align the cartridges.  Any suggestions on how to make this message go away?  I assume that the message is correct regarding the alignment failure which would indicate that something is not right with the unit.  
0
Comment
Question by:tonyadam
  • 2
3 Comments
 
LVL 32

Accepted Solution

by:
Luc Franken earned 125 total points
Comment Utility
Hi tonyadam,

Have you taken a look here:
http://h20015.www2.hp.com/hub_search/document.jhtml?lc=en&docName=buu03024

Greetings,

LucF
0
 
LVL 5

Expert Comment

by:jdfox
Comment Utility
Just wanted to note for others reading this, the HP document has now moved to:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=buu03024
0
 
LVL 32

Expert Comment

by:Luc Franken
Comment Utility
Thanks jdfox!

LucF
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

If you use a Brother DCP 130C or similar Brother printer, at some point you might encounter the following problem: after you change the ink cartridge, the printer displays an "ink empty" message. Sometimes you just need to follow the instructions…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

7 Experts available now in Live!

Get 1:1 Help Now