Solved

Lost email hasn't bounced

Posted on 2004-04-14
6
166 Views
Last Modified: 2010-03-05
Hi

For some reason or other my client's public folder "lost" its email address eg franchise@company.com .

So they weren't receiving any emails to the the folder franchises with emails addressed to franchise@company.com .

These emails haven't bounced over the past couple of days.  So I was wondering if exchange has stored them anywhere.  I did a search for text containing the word "franchise" on the badmail directory but with no real success.

As an aside I sent an email to banana@company.com and haven't had a bounce.  I also did a search for files with text containing banana on the Badmail directory and also came up with zilch.

Could exchange be storing the franchise emails somewhere else?  Why haven't the emails bounced?

Thanks in advance.
0
Comment
Question by:tiggerthegrr
  • 2
  • 2
6 Comments
 
LVL 2

Expert Comment

by:timiano
Comment Utility
Could it be that you do not have NDRs enabled?

Check Global Settings, Internet Message Formats, Right click defualt, properties, advanced.  Check that the tick for allow non-delivery reports is enabled.

Timiano
0
 

Author Comment

by:tiggerthegrr
Comment Utility
That may be the case but how does that help me find these unbounced "Lost" emails.
0
 
LVL 2

Expert Comment

by:timiano
Comment Utility
You did ask why they haven't bounced, and no it doesn't help you find the non delivered mails.

Have you checked the location of the badmail directory specified on the default smtp virtual server? just to make sure you are looking in the correct place. I have seen instances where the badmail dir has been respecified, and the admins were then looking in the wrong place?

The mails can only do a couple of things.  Either they are in the badmail directory, they have been forwarded to another smtp host (check your settings on the messages tab of smtp server), they have been delivered elsewhere (either by AD property or the smtp mail address being asscociated with another user), or they have been deleted (make sure you don't have any custom scripts/batch jobs emptying badmail folder), which is more often the case.  Potentially they could be stuck in another queue, but if that was the case you'd find that alot isn't working.

Try using the message tracking center to see if that comes up with anything.

timiano
0
 

Author Comment

by:tiggerthegrr
Comment Utility
We pinned down the problem on this one.  Looks like the problem lies with GFI Mail Essentials.  When Exchange bounces a non-existing email addressed email it goes back through GFI Mail essentials which pretty much deletes the mail without sending an NDR.  Gotta get in touch with GFI to see why the NDR is not sending.

Thanks  will keep you posted.
0
 
LVL 1

Accepted Solution

by:
GhostMod earned 0 total points
Comment Utility
PAQed, with points refunded (500)

GhostMod
Community Support Moderator
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now