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Lost email hasn't bounced

Posted on 2004-04-14
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Last Modified: 2010-03-05
Hi

For some reason or other my client's public folder "lost" its email address eg franchise@company.com .

So they weren't receiving any emails to the the folder franchises with emails addressed to franchise@company.com .

These emails haven't bounced over the past couple of days.  So I was wondering if exchange has stored them anywhere.  I did a search for text containing the word "franchise" on the badmail directory but with no real success.

As an aside I sent an email to banana@company.com and haven't had a bounce.  I also did a search for files with text containing banana on the Badmail directory and also came up with zilch.

Could exchange be storing the franchise emails somewhere else?  Why haven't the emails bounced?

Thanks in advance.
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Question by:tiggerthegrr
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6 Comments
 
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Expert Comment

by:timiano
ID: 10829130
Could it be that you do not have NDRs enabled?

Check Global Settings, Internet Message Formats, Right click defualt, properties, advanced.  Check that the tick for allow non-delivery reports is enabled.

Timiano
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Author Comment

by:tiggerthegrr
ID: 10832379
That may be the case but how does that help me find these unbounced "Lost" emails.
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Expert Comment

by:timiano
ID: 10833003
You did ask why they haven't bounced, and no it doesn't help you find the non delivered mails.

Have you checked the location of the badmail directory specified on the default smtp virtual server? just to make sure you are looking in the correct place. I have seen instances where the badmail dir has been respecified, and the admins were then looking in the wrong place?

The mails can only do a couple of things.  Either they are in the badmail directory, they have been forwarded to another smtp host (check your settings on the messages tab of smtp server), they have been delivered elsewhere (either by AD property or the smtp mail address being asscociated with another user), or they have been deleted (make sure you don't have any custom scripts/batch jobs emptying badmail folder), which is more often the case.  Potentially they could be stuck in another queue, but if that was the case you'd find that alot isn't working.

Try using the message tracking center to see if that comes up with anything.

timiano
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Author Comment

by:tiggerthegrr
ID: 10852411
We pinned down the problem on this one.  Looks like the problem lies with GFI Mail Essentials.  When Exchange bounces a non-existing email addressed email it goes back through GFI Mail essentials which pretty much deletes the mail without sending an NDR.  Gotta get in touch with GFI to see why the NDR is not sending.

Thanks  will keep you posted.
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