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Intel Centrino Wireless Bug causing blue screen of death?

Posted on 2004-04-14
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Last Modified: 2012-06-22
Hello,

We have a couple of users with Dell D400 laptops Intel Centrino/Intel 2100 Wireless. They are getting Blue screens on a fairly regular basis. The only way to get the user back up and going is to boot into safe mode and disable the wireless NIC.

I found some articles on the internet about Intel Centrino having a bug when used with VPN software and the wireless cards. Dell has no clue and i'm useing the latest drivers and XP is managing the wireless lan rather than the intel pro set software.

Any ideas?

Dell d400 XP pro
Intel 2100 Internal Wireless card

Thanks
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Question by:tonkajeep34
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Expert Comment

by:mowgli1977
ID: 10924372
Try using the intel proset software+driver instead?
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by:Jzaltheral
ID: 11017213
I agree with mowgli - according to the (limited) support documentation I have been able to find on the intel website, they actually recommend NOT allowing Windows XP to manage your wireless when using this family of wireless cards.  My own experience with a 2100 series card is that Windows Xp can handle it fine, unless some sort of security is involved, then it fails.  Mine wouldn't utilize WEP correctly until I installed the Proset driver and software.

-jzal
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Author Comment

by:tonkajeep34
ID: 11031086
Interesting, maybe i'll try that.

I did find one article on Intels website that said when using the Cisco VPN software to disable the proset software. I've installed a newer version of the VPN software and it seems to be working better.

Maybe the fixed the issue with the last release of VPN software.

Mike
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by:Jzaltheral
ID: 11032372
We can always hope.

-Jzal
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modulo earned 0 total points
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