norgrenit
asked on
553, Sorry your envelope sender has been denied
We have problems sending emails to a particular domain. When we send to an email to the norgren.com.br domain, we get:
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Exchange;l=LAYLA-040414
MSEXCH:IMS:Exchange:Little
I have telneted to their mailserver, and get the following:
220 mail.example.com ESMTP
mail <xxxxxxx@usa.norgren.com>
250 ok
rcpt <xxxxxxx@norgren.com.br>
553 sorry, your envelope sender has been denied (#5.7.1)
Using any other "mail" address, it works. See below:
mail <xxxxxxx@hotmail.com>
250 ok
rcpt <xxxxxxx@norgren.com.br>
250 ok
Any idea what could be happening since it appears at their end?
The recipient name is not recognized
The MTS-ID of the original message is: c=US;a= ;p=Exchange;l=LAYLA-040414
MSEXCH:IMS:Exchange:Little
I have telneted to their mailserver, and get the following:
220 mail.example.com ESMTP
mail <xxxxxxx@usa.norgren.com>
250 ok
rcpt <xxxxxxx@norgren.com.br>
553 sorry, your envelope sender has been denied (#5.7.1)
Using any other "mail" address, it works. See below:
mail <xxxxxxx@hotmail.com>
250 ok
rcpt <xxxxxxx@norgren.com.br>
250 ok
Any idea what could be happening since it appears at their end?
Spam filter on their end. Can you ask them to white list your domain?
ASKER
Our IT contact in Brazil said he added our domain to their "whitelist" but I am still getting the same error when I send an email.
How long ago? Depending on the software they use, it could need to filter down or require a reboot or restart of services.
ASKER
I suppose within an hour. I'll wait and try again. If it doesn't work then, I'll see if they can reboot before they go home. I'll give an update later.
ASKER
Mob-bom,
They are using POP3 and we are in the process of seeing if the provider is doing some type of restrictions.
They are using POP3 and we are in the process of seeing if the provider is doing some type of restrictions.
ASKER CERTIFIED SOLUTION
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ASKER
Mob-bom,
Our domain did exist on Brazil's whitelist....they overlooked it the first time. Emails are now going through. Thanks for your help...look for the points!
Our domain did exist on Brazil's whitelist....they overlooked it the first time. Emails are now going through. Thanks for your help...look for the points!
Glad to have helped and thanks :)