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ARCSERVE RESTORE PROBLEM E6300 and E3717 Error

Posted on 2004-04-14
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Last Modified: 2007-12-19
ARCSERVE v9.0
Compaq TL891 Library
PROBLEM: Cannot restore from a successfull backup

ERRORS:
E6300 Windows NT SCSI PORT Error [ABSL:5040 CMD:8h NT:45Dh 1117]
E3717 Unable to goto cluster. (CLUSTER=30470899, EC=Hardware Error)
RESTORE OPERATION FAILED

Windows Event log:
CPQ32fs2: A parity error was detected on \Device\Scsi\Cpq32fs24

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Question by:cd25987
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dovidmichel earned 125 total points
ID: 10827473
The E6300 is a very general Tape Engine error.
1117 is the error code for the OS SCSI Port Error.
C:\>net helpmsg 1117
The request could not be performed because of an I/O device error.
Which translates to a general error and does little in the way of pointing to a specific cause.
The Event Viewer log is what helps the most with the Parity Error.

The first place to check is termination.
1) Verify the SCSI bus is correctly verified (termination supplied at each end of the bus).
2) If an external terminator is used try another one.
3) Another thing to try is a different SCSI cable.
4) Beyond that if there are any other devices attached to this bus remove them as a test.
5) If there is an internal cable connected to the controller make sure the attached device is on the last connector.
6) If there is an internal cable connected and there are no devices attached remove the cable and make sure the controler is providing termination.

Here are some more suggestions that are doubtful to cause a parity error but are so common with HP/Compaq they are worth mentioning. These are three things that will usually cause a software conflict with ARCserve.
1) Make sure the devices are disabled in the OS Device Manager. They will be found under Tape Devices and Media Changer. After being disabled the system has to be restarted for the change to take effect.
2) Removable Storage Service should be disabled.
3) In Control Panel open HP/Compaq Management Agents, in the left window select SCSI Information, click Remove.
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by:cd25987
ID: 10834378
Not sure what did it... I tried so many different things.  But I got my data and thats all I'm concerned with.  Thanks.
My gut feeling tells me it was either the management agents or the changing the SCSI cable.
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