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Can't close mailbox

Posted on 2004-04-14
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Last Modified: 2008-02-01
There is a mailbox I am not able to remove from my Outlook profile.  If I right click on the object and select Close Mailbox I get the standard error "This group of folders is associaed with an e-mail account. To remove it, on the Tools menu, click E-mail accounts, select View or change existing e-mail accounts, click Next, select the account, and then click Remove."

If I go into e-mail accounts, this mailbox isn't even listed.  Is there somewhere I can go into the registry to remove this profile?

Thank You,

--GREG--
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Question by:gregtompkins
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Expert Comment

by:Mob-bom
ID: 10827043
Take a look at HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles \YourName and take a look at the keys listed under your name.  Be careful not to delete or modify without backing up the registry, of course.

The keys listed under you name will be a bunch of letters and numbers.  click on each one and on the right pane, there should be a string key with the pst/mailbox name.
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Mob-bom earned 1500 total points
ID: 10827054
>>>HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles
If its not this specific key, do Find for 'pst' or 'mailbox' and that should lead you to the profile location.
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Expert Comment

by:stefri
ID: 10827614
Create a new profile. This one seems corrupted

Stefri
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Expert Comment

by:Joe_C
ID: 10841981
Outlook believes that mail is configured to be delivered to this mailbox, so, it will not let you delete it.

I agree with stefri... a new profile would be the easiest way to fix this issue.
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