Solved

Can't close mailbox

Posted on 2004-04-14
4
243 Views
Last Modified: 2008-02-01
There is a mailbox I am not able to remove from my Outlook profile.  If I right click on the object and select Close Mailbox I get the standard error "This group of folders is associaed with an e-mail account. To remove it, on the Tools menu, click E-mail accounts, select View or change existing e-mail accounts, click Next, select the account, and then click Remove."

If I go into e-mail accounts, this mailbox isn't even listed.  Is there somewhere I can go into the registry to remove this profile?

Thank You,

--GREG--
0
Comment
Question by:gregtompkins
  • 2
4 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10827043
Take a look at HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles \YourName and take a look at the keys listed under your name.  Be careful not to delete or modify without backing up the registry, of course.

The keys listed under you name will be a bunch of letters and numbers.  click on each one and on the right pane, there should be a string key with the pst/mailbox name.
0
 
LVL 13

Accepted Solution

by:
Mob-bom earned 500 total points
ID: 10827054
>>>HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles
If its not this specific key, do Find for 'pst' or 'mailbox' and that should lead you to the profile location.
0
 
LVL 13

Expert Comment

by:stefri
ID: 10827614
Create a new profile. This one seems corrupted

Stefri
0
 

Expert Comment

by:Joe_C
ID: 10841981
Outlook believes that mail is configured to be delivered to this mailbox, so, it will not let you delete it.

I agree with stefri... a new profile would be the easiest way to fix this issue.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question