• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1475
  • Last Modified:

After Windows Update Load on W2K, BSOD Stop 0xc000021a on Windows Logon Process

I loaded patches as there were 3 critical patch to load today - as well, there was an OutlookExpress and IE6patch listed, when finished, the system said it had a problem installing the IE6/OutlookExpress Patches.  I reboot, and always get the following:  STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly The system has been shut down.

I **CAN** get the machine to book, so long as I choose 'Safe Mode' (No networking, No VGA - *JUST* Safe Mode works.).  Going to the Event Viewer, I find this:

Source: DCOM Type: Error Event ID: 10010 User: NT AUTHORITY\SYSTEM
Description: The server {1BE1F766-5536-11D1-B726-00C04FB926AF} did not register with DCOM within the required timeout.
And then an entry saying Event Logging Stopped... I assume it then gave me the BSOD.

I tried removing logon requirements (thinking maybe the issue was with the actual logon process) but that fails as well - I now know from reading about this error that the program is in the transfer from 'Nothing' (booting) to 'Something' (Logon/Secured applications) and Win2K won't make that transfer if there is a security breach/potential breach - hence the BSOD.

I had thought I would reinstall IE6 from scratch, having read that a partial IE6 update could cause problems, but I have two issues: 1) No network and 2) Even though I have a MSDN Subscription CD, since I'm not in VGA mode, it wells me the title bar needs to be in 16color (4bpp) when I try and install from CD. Thanks so much - I wouldn't *care* if the title bar looked bad during setup!!

So - if this is the wrong tree to bark up, what do you think? If I'm on the right track by reinstalling IE6, how do I get past the need for > 16 Colors by the setup program?
0
dwolv
Asked:
dwolv
1 Solution
 
Justin DurrantCommented:
Did you try rebooting in last known configuration?
0
 
dwolvAuthor Commented:
Yes - sorry - should have mentioned that - I did a boot from last known good configuration - didn't correct the problem.
0
 
wtrmk74Commented:
rollback updates
0
Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

 
dwolvAuthor Commented:
Ya know, it's always the stupid simple answers that elude you... Sure enough, after experimenting, it is HotFix 835732 that causes this behavior.  I am just not going to install it until they can address the 'why' it crashes my machine.   Thanks for the assist...  Forest? What Forest? All I see is all these darn trees!!  David
0
 
wtrmk74Commented:
Glad it worked out !

Take Care
wtrmk74
0
 
WubarrtCommented:
I'm having the same problem, but in my case I can't boot Win2K to the desktop in Safe mode or otherwise.
Is there another way to proceed to fix this?
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now