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Hitron Cable Modem Not Working On Laptop

Posted on 2004-04-14
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Last Modified: 2013-12-27
Ok heres the problem - I have a laptop which will not connect to the internet through  our cable modem. There are two ways that the modem can be connected, one through a usb cable which claims to be "plug and play" and a ethernet cable. There is the connection icon located on the bottom right hand corner which says its connected to the internet, but no luck. I've reinstalled the drivers for the USB, and they seem to go in fine.. but still no luck. when I take the modem up to my parents old 400 which runs win 98. My laptop is win xp and during inslation is says my modem isnt compatable with win xp, but when I read through the manual it says it is. Any ideas? Also I dont know if this bit of info helps when I was at college a computer tech had to make it so my laptop can connect to their server... so he made some changes. dont know what he did, or how to reverse it. Any suggestions will be helpful.
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Question by:rpeeb
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rid earned 50 total points
ID: 10833327
Forget about the USB thing if there is an ethernet port available on both modem and laptop.

Verify that you have the right type of cable between modem and laptop (e.g. cross-over or ordinary patch). Check that the network adapter in the laptop is properly installed (XP must have some kind of device manager). Check the settings for TCP/IP protocol; most home setups use DHCP, which means you should set the laptop to "Obtan an IP automatically".
/RID
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