• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 345
  • Last Modified:

More Detail on NDR's in exchange.

In the administrator account I get a copy of the NDR but within that NDR I don't have enough information.  Is there a way to get more detail on this email?


>  From:  System Administrator
>  To:      System Administrator
>  Subject:  Undeliverable: #439691 BURGES

>  Your message did not reach some or all of the intended recipients.
>        Subject:      #439691 BURGES
>        Sent:      4/14/2004 6:12 PM
>  The following recipient(s) could not be reached:
>        jon doe (john.doe@company.com) on 4/14/2004 6:12 PM
>              The e-mail account does not exist at the organization this message was sent to.  
>  Check the e-mail address, or contact the recipient directly to find out the correct address.
>              <server.domain.company.com #5.1.1>
0
oddessy
Asked:
oddessy
  • 2
1 Solution
 
What90Commented:
The <server.domain.company.com #5.1.1> part helps give more info on why the messaged failed. It's part of the NDR description.

This link might help:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q304897
0
 
ErikKvKCommented:
Additional info like internet headers can be found through Outlook and the menu view, options. This can give you additional information on external mail troubleshooting.

Within your Exchange organization, enable mail tracking on each server/mailboxstore to be able to track the message internally.
0
 
oddessyAuthor Commented:
Not that I am looking for a reason why it failed that is perty easy to figure out.  I am looking to find the header information of the original email so that I can tell who in my domain sent it.  
0
 
What90Commented:
As ErikKvK mentioned if you look in the email's Internet Header, it will give you the ip address of the sender, plus all the ip addresses of the mail relays on how it got it your server.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now