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Back-up is failing on a specific server...

Posted on 2004-04-15
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Last Modified: 2011-09-20
In using Veritas Back-up Exec 9.0, all servers are being backed up successfully except one.  Below is the results sent to the log file:

----------------------------------------------------------------------
The Specified Backup Network feature is enabled.

Utilizing the Specified Backup Network.

Performing Remote Agent backup

Media Name: "Media created 4/13/2004 06:30:02 PM"
Backup of "\\Server\C$ "
Backup set #13 on storage media #1
Backup set description: "Daily Full"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 4/13/2004 at 10:38:27 PM.
WARNING: "\compaq\survey\Survey.IDI" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
Unable to open the item \compaq\survey\Survey.OUT - skipped.
Unable to open the item \compaq\vcagent\vcagent.log - skipped.
WARNING: "\Documents and Settings\All Users\Application Data\Network Associates\Common Framework\Current\VIRUSCAN7100\Install\0409\setup.exe" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
The connection to the data to backup has been lost. Backup set canceled.
^ ^ ^ ^ ^

Backup completed on 4/13/2004 at 10:39:08 PM.
Backed up 1471 files in 168 directories.
2 corrupt files were backed up
2 items were skipped.
Processed 56,872,144 bytes in  41 seconds.
Throughput rate: 79.4 MB/min
----------------------------------------------------------------------
The Specified Backup Network feature is enabled.

Utilizing the Specified Backup Network.

Performing Remote Agent backup

Media Name: "Media created 4/13/2004 06:30:02 PM"
Backup of "\\Server\D$ "
Backup set #14 on storage media #1
Backup set description: "Daily Full"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 4/13/2004 at 10:39:08 PM.
WARNING: "\Nautilus\clnt.chm" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "\Nautilus\mzActx.ocx" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "\Nautilus\mzASP.dll" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "\Nautilus\mzengrc.dll" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "\Nautilus\naucfg32.exe" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
WARNING: "\Nautilus\nauclt32.exe" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
The connection to the data to backup has been lost. Backup set canceled.
^ ^ ^ ^ ^

Backup completed on 4/13/2004 at 10:49:56 PM.
Backed up 2795 files in 144 directories.
6 corrupt files were backed up
Processed 1,291,376,581 bytes in  10 minutes and  48 seconds.
Throughput rate: 114.0 MB/min
----------------------------------------------------------------------
The Specified Backup Network feature is enabled.

Utilizing the Specified Backup Network.

Performing Remote Agent backup

Media Name: "Media created 4/13/2004 06:30:02 PM"
Backup of "\\Server\F$ "
Backup set #15 on storage media #1
Backup set description: "Daily Full"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 4/13/2004 at 10:49:57 PM.

Drive and media information from media mount:
Robotic Library Name: ADIC 1
Drive Name: QUANTUM 4
Slot: 2
Media GUID: {91689F85-4597-11D5-8786-0002A5071EBC}
Media Label: DLT000012
Overwrite Protection Time Left: 1 Week
Append Time Left: Infinite
Targeted Media Set Name: Media Set 1
Backup set #15 on storage media #2
WARNING: "\DiskGroups\Mt. View\V1\170\234664.CTX" is a corrupt file.
This file cannot verify.
^ ^ ^ ^ ^
The connection to the data to backup has been lost. Backup set canceled.
^ ^ ^ ^ ^

Backup completed on 4/14/2004 at 12:12:22 AM.
Backed up 318144 files in 675 directories.
1 corrupt file was backed up
Processed 13,347,954,170 bytes in  1 hour,  19 minutes, and  42 seconds.
Throughput rate: 159.7 MB/min
----------------------------------------------------------------------

Just to give you an idea as to what is running on this server, there is SQL w/ SP3 and imaging server software by ImageSoft.  We have verified it is not the NIC (yes it is backing up over the network) and all servers are being backed up in the same manner.  Any help would be great..I am at a loss.  
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Question by:craryg
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7 Comments
 
LVL 1

Expert Comment

by:nickymo
ID: 10841015
HI,

I would suggest to carry out a defrag on the server.

Some of the files are open files. Are you running open file agent on the this server?

:)
0
 

Author Comment

by:craryg
ID: 10843254
I ran the defrag and only on of the drives needed it.  I am not quite sure what open file agent is, I looked and did not see it in services.
0
 

Author Comment

by:craryg
ID: 10845241
Also, yes we are running the open file agent on the server..should this be turned off?
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Expert Comment

by:RPlakas
ID: 10939484
See this doucment: http://seer.support.veritas.com/docs/193940.htm

"How to prevent VERITAS Backup Exec (tm) for Windows Servers from failing a backup operation when encountering corrupt files (excluding Microsoft Exchange files) "
0
 

Author Comment

by:craryg
ID: 11205522
I appreciate all of your help, however, I found a solution the problem.  HP/Compaq has uses insight manager which was running an array of services causing the back-up to fail.  After uninstalling and/or removing the services for back-up purposes, Back-up Exec was successfully able to back-up the entire server without errors.  

As for RPlakas solution - This would only make the errors not display as failed, but the problem would still be present - an unhealthy back-up.  Thanks nevertheless.
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Accepted Solution

by:
modulo earned 0 total points
ID: 11522622
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modulo
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