Solved

Can Shutdown but not Reboot

Posted on 2004-04-15
8
305 Views
Last Modified: 2010-04-25
My PC hangs when I initiate a reboot from the Start Menu.  I can shutdown but when I reboot it says it shutting down and the monitor goes black.  The LED lights on the front stay lit and the fans keep spinning though.  I have to manually reset to bring it back up.  This recently started after I upgraded to Windows XP.  Mind you, I also added a network card to apply updates.  To rule out the card as being the problem I removed it and tried to reboot with the same failure.  The PSU is 200W this system was factory configured by Gateway so I didn't think adding the card would affect power dispersion.  I also reformatted the hard drive back to Windows 98 to see if it was OS related and the problem still ocurred.  Is there anything I can due to find out what hardware may be causing the problem?

PC Specs:  
Model:  Gateway Select
OS:  WinXP
Chipset:  AMD Athlon "Thunderbird" 800 MHz
RAM:  256MB

Thanks
0
Comment
Question by:J-TRAV
8 Comments
 
LVL 1

Author Comment

by:J-TRAV
ID: 10834944
Additional Specs:

BIOS for the Kadoka motherboard
0AASNP06
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10835315
I think your 200W power supply is still suspect.  You can try removing the NIC (and maybe a few other things) to lighten the load.

Take a look at this, also for shutdown and restart problems: http://aumha.org/win5/a/shtdwnxp.php
0
 
LVL 9

Expert Comment

by:buckeyes33
ID: 10835350
You have ruled out software related problems, as windows has been known to do this.  

What I am thinking is that maybe your power switch is bad.  To test this out, put the reset switch on the power switch and remove the power switch.  
0
 
LVL 1

Author Comment

by:J-TRAV
ID: 10835582
I've already removed all cards except the video card to no avail.  I've also attempted most of the fixes on the website listed above.

 By the power switch, do you mean the surge protector?  If so, I've plugged this unit into two different sockets at 2 different locations.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 9

Expert Comment

by:buckeyes33
ID: 10835648
>>By the power switch, do you mean the surge protector?
no, I mean the actually power switch on the case, it plugs into the motherboard probably near the bottom of the motherboard.  If you remove the power switch, replace it with the reset switch, do you still get this problem?


If you do, then put the reset switch back to where it was and the same goes with the power switch.
0
 
LVL 1

Author Comment

by:J-TRAV
ID: 10836129
Thanks for the idea but the PC doesn't have a separate reset switch.  There is only one power button on the system.  Please keep the suggestions coming...
0
 
LVL 9

Accepted Solution

by:
buckeyes33 earned 200 total points
ID: 10837102
well in that case, take the power switch off.  Take a flat head screw driver, being careful not to touch any other pins besides the two power pins, and short the pins for a second.  Enough that your computer will come on.
0
 
LVL 1

Expert Comment

by:mrcicp
ID: 10864804
Did you try it with a clean install of 98? or is there any chance of cross contamination from your previous installation? as there is a virus that will cause this problem. can't remember the bleeding name of it now though :P
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Remove Kaseya and related software 6 175
Windows 10 Enterprise USB installation 6 114
Backing outlook past files 12 50
cortana 4 37
Article by: SHIELD1
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
Like many organizations, your foray into cloud computing may have started with an ancillary or security service, like email spam and virus protection. For some, the first or second step into the cloud was moving email off-premise. For others, a clou…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now