Solved

Audio Trouble when errors encountered

Posted on 2004-04-15
31
1,163 Views
Last Modified: 2010-04-26
Hi Guys.  

I am running Windows 2000 Professional SP4 on my PC, and for some reason, whenever there is a system sound played, such as "Do you want to save...", the chord sound is started, but then restarted.  I am not doing a very good job of explaining this, am I?!?

I'll try again: The start of the sound is played, and then the whole sound is played to its completion.  It sounds the same as if you go to the Sounds and Multimedia tab, and then press the ">" play button to play a event sound, then stop it, and then play it properly.  

Is this a hardware fault or software/driver problem.  I don't think that it is hardware, as it used to work under Windows 98, and also, if I just click the play button to play the sound, it works properly, but if I then click on the desktop, and press Z (I do not have a shortcut beginning with Z), it does the strange double starting play.  

If it helps, my computer is a Compaq Deskpro 4000/5133 with an Avance Logic ALS100+ sound card.  

Also, I am sorry that this is not a high points rating, as I am relatively new here, and don't have many to play with.  

Your help is appreciated,

Paul.
0
Comment
Question by:W2k-User
31 Comments
 
LVL 1

Author Comment

by:W2k-User
ID: 10836095
Also, I have tried changing the amount of memory that the MCI Wave driver reserves for audio ranging from 2 to 9(?), the audio conversion quality, and hardware acceleration settings, but nothing changes.  I also have DirectX 9.0b.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10836209
Try uninstalling the sound card drivers and reinstalling them.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10844932
Tried that.  I also tried some from driverguide.com but it still did it.  
0
 
LVL 1

Expert Comment

by:leematchett
ID: 10861314
Check the interupt that is assigned to the sound card.  If it is being shared with another device, try forcing a change in the assigned interupt, or temporarily disabling the other device as a diagnostic step.  Sounds like an interupt problem maybe.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10862303
According to the computer management snap-in (I think it's called), there are no conflicts, and nothing is being shared.  I went to System Information, Hardware resources, Conflicts/Sharing.  If I go to IRQ's, there is nothing else using 5 (where the sound card is located).  The thing is, though, it does not happen if I use the drivers for NT4, only if I install the Windows 2000 drivers.  I don't really want to use those, though, as my computer won't hibernate otherwise, and it takes ages for Windows to start normally (it is only a P133).  

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10862317
Re: Callandor: I reinstalled the card today, and it still does it.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10864526
If it works with NT4 drivers, then I agree that the hardware is good.  I haven't been able to find much about that particular card, but it has the feel of bad drivers to me; in addition, as you say, there are modes where it functions properly.  I'll see if I can bring this to the notice of a Win2K guru.
0
 
LVL 67

Expert Comment

by:sirbounty
ID: 10864999
I'm not claiming the status of W2k guru. :D
But, I will say that it sounds like you've installed several different drivers and versions of those drivers.
Sometimes, this CAN cause conflicts, behind the scenes, so to speak.

The best way to eliminate ALL of these drivers as the probable culprit(s) is to follow these procedures:

 Click Start->Run->CMD

 Type the following lines exactly from the command prompt (misspelling won't generate an error):

    SET DEVMGR_SHOW_NONPRESENT_DEVICES=1
    START DEVMGMT.MSC

 In the window that opens, Click View/Show all hidden devices.
 Now, you should see some 'ghost' devices (they look a bit transparent).  Scroll down to Sound devices and remove these there (right-click and uninstall)

 Reboot and allow windows to reinstall the appropriate driver.  Post back with the outcome.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10865951
Thankyou for your suggestions.  

There are a few that I am not sure about:
o BDA IPsink
         MPE Filter
         Slip De-framer
o Kernel GS Wavetable Synthesizer (MIDI?)
o Kernel System Renderer
o Microsoft WinMM WDM Audio Compatibility Layer

Any advice?

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10865963
SirBounty: Aren't you a guru at Windows XP... ;-)
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10865974
It's just so nice to have so much help from all you guys here.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10866096
There is one other thing.  I reinstalled the sound card yesterday, and discovered that the Windows 2000 drivers are not there unless I install the NT4 drivers and, from the properties page, go "Upgrade Driver".  It appears that for actually installing the drivers for the first time, there is a lot less choice.  

Any ideas?

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10866119
Callandor: Thankyou.  I did not know what field to post it in, so I put it in hardware.  Wow, a hardware guru, an XP guru, and a real knowledgable person.  I really want to thank you for all your help so far.  

Paul.
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10868487
Sometimes, it's hard to figure out exactly what is the cause of a problem, so you start somewhere and try to eliminate the obvious.  At this point, I don't know what's going on with the driver.  Did the documentation say anything about this card?
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10868860
Not really.  What sort of information would you look for?

Ah... I have just gone to Google and searched for Avance Logic, which pointed me to www.avance.com

It says that there is a driver for Windows 2000/XP (well, driver/utility).  Whenever I have gone to this before, it did not have anything on it at all.  It now goes to Realtek.  
I'll try that download, but don't see that there will be much difference from the drivers provided by Windows on the Windows 2000 drivers part.  

I'll try that tonight, and reply with what happens either tonight or tomorrow.  BTW, I am in the BST time zone, so this might not be the same time as where you are.  


Paul.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 1

Author Comment

by:W2k-User
ID: 10868882
I don't really understand why it is not working with the Windows provided drivers, though.  

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10876163
I tried the Windows 2000 drivers from Realtek, but it still does it.  I am now at a loss at what it is that is causing the problem.  Maybe it is Windows 2000 itself.  When showing hidden devices, there were the installed sound chips, and also another device "als100p" which I thought would be the problem.  I manually removed all devices related to audio and rebooted, and it installed the sound chip after I selected to install from the manufacturers files I downloaded.  This worked OK, but the problem still happened.  
The annoying thing is, though, if I use the Sounds and Multimedia control panel, the sounds play as they should.  It is almost as though Windows is sending the sound twice.  As you may know, as Windows 98 etc play the sounds one after another, 2000 stops playing a sound if another sound needs playing.  That is what it sounds like.  

What do I do?

Paul.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10882703
I'm stuck, too.  Nothing seems obvious at this point.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10885786
Callandor.

What sort of information would you look for about the sound card?

Paul.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10891873
The information about the sound card isn't as important as how the drivers behave.  I have heard of other people hearing strange things on their soundcards caused by window events, and they were fixed by reinstalling the drivers.  I haven't heard of sound restarting after beginning.  If you are able, substitute a different sound card.  The only problem with this approach is that it doesn't distinguish between a hardware and a driver problem.  It would definitely use a different driver.  If it doesn't work, I have missed it completely.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10892442
Callandor:

I do not have another sound card available.  We have one computer with onboard, and another without sound.  This has "Compaq Business Audio" or something, but that is not installed.  I think that you are correct and it is a driver problem, or a Windows problem.  I am now starting to get the impression that maybe it is a Windows problem, as if I go to the Sound and Multimedia control panel, the sounds play perfectly.  

Paul.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10895674
Perhaps if you post a 20-pt "pointer" question in MultiMedia Applications to this question, there might be someone who has encountered this before and knows how to fix it.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10896708
OK.  I'll try that today, and post back with the page of the question.  

Thanks,

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10898470
Hi.

I posted question:
http://www.experts-exchange.com/Applications/MultiMedia_Applications/Q_20964889.html

in the MultiMedia Applications topic.  

Paul.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10921894
Well.  I reinstalled Windows, Office, etc. on my computer over the weekend, and it still does it!  I thought that maybe it was because I went from NT4 drivers to 2000.  But no.  That is not why I reinstalled Windows, however.  Was having problems all round.  

Any ideas?

Paul.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10924367
This one's stumped me: the hardware obviously works, depending on what you do, and the software works, depending on how you do it.  I can only guess the card or the drivers don't work properly.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10973322
I think that this is long enough to wait.  I does appear that no-one has any answers for this question.  
I'll try Realtek again, but in the meantime, I think that I will ask for this question to be closed.  

Thankyou for your suggestions,

Paul.  
0
 
LVL 69

Expert Comment

by:Callandor
ID: 10973374
Ok with me.  Sorry I couldn't help you resolve it.
0
 
LVL 1

Author Comment

by:W2k-User
ID: 10973389
It's OK.  Don't be sorry.  I think that maybe it is due to the combination of everything in my computer being old, and maybe Windows can't communicate properly with it all, or is doing it the wrong way (possibly drivers).  

Paul.  
0
 

Accepted Solution

by:
PashaMod earned 0 total points
ID: 11005718
Closed, 75 points refunded.
PashaMod
Community Support Moderator
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now