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Sony Vaio computer USB's not working

I have a Sony Vaio computer with windows xp pro, I'm trying to hook a device upto the usb port but it is not seeing the device. I don't even know where to start with this. I have called the device people and they try to get it working but they tell me it is some thing with the ports. I hope some one can help.
Thanks
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cdb424ttm
Asked:
cdb424ttm
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1 Solution
 
YohanShmingeCommented:
First of all, do you have any other USB devices you can plug in and test to make sure the ports are working?
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CallandorCommented:
Make sure you have the USB patch for WinXP: http://www.usbman.com/winxpusbguide.htm
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cdb424ttmAuthor Commented:
I tried the patch no luck there. I have other ports but noting plugged into them. I don't have any other device to try. I tried all the ports with this unit and no luck.
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AuriclusCommented:
Are you sure your USB ports are functioning and have any needed drivers installed?  Have the USB ports worked in the past or have they never worked?

Check their status in the Device Manager and see if there are errors there related to the ports.

Auriclus
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mlynch24Commented:
Is your problem that the USB ports are version 1.1 and your device USB 2.0? That would certainly account for the in compatibility. Are the ports installed in device manager and without errors? Let us know.
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CallandorCommented:
A more general USB troubleshooting guide: http://www.usbman.com/Troubleshooter%20General.htm
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briantalbot2000Commented:
First thing to check is
1) See if USB Controller is displayed in Start>Control Panel>System>Device Manager
If Not then check that it is Enabled in BIOS and then reboot
If Yes
2) In Device Manager and go to ACTION> rescan for hardware changes
The other advise above is also handy.
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cdb424ttmAuthor Commented:
Yes I see it in the device manager, I look in the bios but did not see anywhere on turning on or off the usb ports. Can you fill me in on where it my be?
Thanks
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mlynch24Commented:
Please give us the exact model number of your vaio and and the model of the USB device. It would help us immensely in walking you through the many settings in your BIOS, etc..
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cdb424ttmAuthor Commented:
model
PCV-RZ14G

Not sure what the model of the device is... sorry
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briantalbot2000Commented:
Have you opened the case to see if the USB headercables are attached to the mainboard
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