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Outlook Express does not show message contents

Posted on 2004-04-15
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Last Modified: 2010-04-08
I have Windows 2000 PRO with Outlook Express 6 and suddenly it does not show meesage contents in preview pane and also will not show when double clicking for a new window. All that shows is a blank page in both cases. Do you know what I need to do so that I can view message contents? So far I have to right click message header from inbox get properties box up then click details and then message source to view text.

Thank you
Ultraman31259
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Question by:ultraman31259
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9 Comments
 
LVL 12

Expert Comment

by:rcmb
ID: 10838418
Check your hard disk space. Outlook Express requires a certain amount of free hard disk space to use the preview pane function.

RCMB
0
 

Author Comment

by:ultraman31259
ID: 10846478
I checked the hard drive space and I have 5.75 Gig left. I do not know how much is needed. Would this also affect a new window when double clicking the message as it is blanck too.

Thanx
Ultraman31259
0
 
LVL 12

Expert Comment

by:rcmb
ID: 10846859
That should be plenty.

Try these two suggestions one at a time:

1) In OE, Go to 'Tools|Options|Read|Fonts' Change the default encoding setting
to Western (ISO).  Check to see if your problem is resolved, if not try:

2) In IE, Delete the Temporary Internet Files, including all offline content.

One of these should correct the problem.

R/RCMB
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Author Comment

by:ultraman31259
ID: 10849259
No niether item worked. I have downloaded Eudora and am sort of getting used to it. I am unfortunately used to outlook express and would like to get it working again. Is there a setting somewhere else that would affect express's ability to display html? When I opened one message with properties box the text message in message source said that my mail client was not set up to display html documents.

Thanx
Ultraman31259
0
 
LVL 12

Expert Comment

by:rcmb
ID: 10849456
Sorry that did not fix it. I had high hopes.

The only setting I know of is in tools,options,read,uncheck the box

"Read all messages in plain text"

I can't think of anything more and I have exhausted the research on the web.

I am punting to more of the Experts out there.

Any ideas that can help ultraman31259

RCMB
0
 

Author Comment

by:ultraman31259
ID: 10852020
This last thing you said was the first thing I checked. Thanx for trying to help. So far I am sort of getting used to Eudora.
0
 

Author Comment

by:ultraman31259
ID: 10885590
To: RCMB

RE: solution to this problem for future reference
click start>>run>>type: regsvr32 inetcomm.dll
type exactly as written with space between 2 and i

I will press accept upon your reply of receiving this information and give you the points. This solution worked well and I have my outlook express back.

Thank you
ultraman31259
0
 
LVL 12

Accepted Solution

by:
rcmb earned 155 total points
ID: 10886440
ultraman,

Thanks for the feedback and the good info. Glad you got everything working.

RCMB
0
 

Expert Comment

by:RAYEUNG
ID: 11008255
To RCMB

I've same problem, that regsvr32 solution fixed the it. But it happened again few days later. I did a virus scanned; the machine's clean. Do you know what cause the OE6 does not show message contents in preview pane?

Raymond
0

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