Outlook won't send/receive; E-mail accounts won't open in options.

Posted on 2004-04-15
Medium Priority
Last Modified: 2010-04-08
A few days ago the above things happened to me when I connected to the network at the office.  Never had a problem before.  I ended up doing a registry back-up, and it fixed it.  Today again, I had the same problem.  Reg back-up worked once, but then the problem came back, and it won't fix it now.  If I re-install Outlook, will that work?  Will I have to preserve my messages, etc. first?  By the way, I saw a solution to a similar problem on this site, which was to create a new profile; but it didn't work.  

I have XP Home and Office '03.  Please help!  Thank you so much!
Question by:VicMorris

Expert Comment

by:Pushpakumara Mahagamage
ID: 10839239
is there a any error message.....
LVL 27

Accepted Solution

jjafferr earned 1320 total points
ID: 10839612
Hi VicMorris,

The first thing I would do is, to backup the pst file to aother drive, then deal with the program safely.

LVL 23

Expert Comment

ID: 10840003
And after jjafferr's back-up is made, stop using XP home edition...... I'd go for the professional one if i was u.

Also, if you deinstall Office 2003, the pst file won't be removed... So you could somewhat safely do this..
Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

LVL 23

Expert Comment

ID: 10840824
I have no problem with XP Home of Pro.  I have both between my machine and my kids' machine.

Something has to be making this happen.  Have you done a virus scan and spyware scan?

Start-Run-SFC /scannow may help if there are corrupt system files that are causing it.  Something else that may help if there are corrupt system files is a repair installation - http://www.dougknox.com/xp/tips/xp_repair_install.htm

Files could be getting corrupted because of fragmented files or bad sectors on the hard drive.  Try a scandisk and defrag.

Definitely back up your PST.  Make sure you back up the correct file also.  I lost many contacts and other information once because I backed up an older PST file.

Author Comment

ID: 10846069
Thanks, everyone.  I ended up calling Microsoft last night and got it fixed.  (Hopefully permanently).  What I ended up doing was creating a new profile again and importing the pst file into it.  I must've done something wrong when I tried it by myself.  Anyway, it's up and running again, and I have to give the points to jjafferr, who first brought that up.  slink9, I do need to run a defrag anyway--that's not a bad idea--but, yes, I did run a virus scan and spyware scan, and neither were the problem.  I did find out today that our network at the office was doing some weird things, so hopefully they got that fixed, too.

Thanks, again!
LVL 27

Expert Comment

ID: 10847922
Thanks for the points VicMorris


Featured Post

Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
Configure external lookups on for external mail flow on Exchange 2013 and Exchange 2016.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Watch the video to know the simple way to remove or recover or reset lost or forgotten passwords of Outlook PST file. With Kernel Outlook Password Recovery tool such operation is very easy to perform. It is a freeware with limitation to use with 500…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question