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After changing user's domain and to a roaming profile user cannot open illustrator files.

Posted on 2004-04-16
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Last Modified: 2010-04-11
I have change the user's domain and change their profile to a roaming one.

Now files that are local on their c drive that are of type .ai will not open in illustrator.

I have changed the permissions at the file level and that doesn't seem to help.

TIA
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Question by:kdahm
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Expert Comment

by:rhandels
ID: 10842985
Try doing the following.

1. Go to the Explorer.
2. Go to Tools and then folder options
3. Go to File type and check if the filetype .ai is in the list.
4. Make sure that illustrator is selected as the program that opens the .ai file...

If .ai isn't in the list, then make sure to add it to the list... Also, you have to do this for every user (or let them do it themselves). It will stay in the roaming profile, so you only have to set thsi option once.
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Author Comment

by:kdahm
ID: 10843102
it's not that.  Illustrator tries to open the file and then has the error cannot open file.

I don't know if it could have something to do with illustrator having it's own permissions or if it is something to do with

the fact that the application data folder is redirected from the server or something else containing Adobe settings is redirected

from the server.
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LVL 23

Expert Comment

by:rhandels
ID: 10843133
Maybe illustrator needs local admin rights to fully function. You then need to add users locally as an administrator. Try if this is working using an admin account. Then try adding a user locally as an admin. If this doesn't fix it, i will retry thinking what happens...
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Author Comment

by:kdahm
ID: 10843285
did that. added dlm\nick to local group Administrators

still won't open.

but if he logs in wash-square\nick he can open them.

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Accepted Solution

by:
rhandels earned 500 total points
ID: 10845677
if i'm right then this is what happens.

If he logs in like the old user, he can access the files locally. And if he logs into the new domain, it will not work.

Seems like a rights question on the pc. Have you given everyone the Change rights on the local c drive. Also, have you added the workstation into the new domain??
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Author Comment

by:kdahm
ID: 10848166
Thanks for the help.

I don't know why, but even without changing rights on drive c:, it just suddenly works.  I think it may have been something to do with file replication on our DFS servers and somehow since Application Data is a redirected folder and it has a lot of settings for Illustrator, it wasn't completely replicated for this user and therefore Illustrator just wasn't working properly.  I am not sure this is the reason, but before you couldn't even create a new file and save it to any drive or location.  Illustrator would just give an "unknown error" message.  Weird.  Now it works and opening all the files works as well.  

I really appreciate your suggestions.
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