Solved

Windows domain users cannot login to outlook and having issues with OWA

Posted on 2004-04-16
3
524 Views
Last Modified: 2008-02-01
We are running Windows 2000 Advanced Server (SP3) with Exchange 2003 Enterprise Server
We have two information stores, "Employees" and "Non-Employees"
We have an OU for each one of those stores.  (Ex. Employees, Non-Employees)
A current user or created user within the Employees OU with a mailbox in the Employees store can login to outlook and OWA without any issues or problems
We have created 5 new users within the non-employees OU and mailboxes within the Non-Employees store
These users' mailboxes didnt show up within the Non-Employees store even after several minutes and running recipient update services within exchange and domain replication.
We created a global group with the 5 users in it and created a recipient policy in exchange to set a new primary SMTP address for their email.  
We attempted several times with each account to setup outlook profiles in which the exchange server could not resolve their names.  We had proper crendentials and connectivity but because the mailboxes were not showing up in the store we couldnt resolve their names.
We then tried logging into OWA with these accounts and were able to.  We tried this with two accounts.  After that we saw that the mailbox was in the store and shows the last logon from our OWA connection.  We then did this for each account.
After this we attempted to setup the outlook profiles once again and still had same issue.  All mailboxes were in the store and proper crendentials and connectivity was being used but still couldnt resolve names.
We then tried logging back onto OWA, we put in correct user and password but we could not login.  We were prompted 4 times before the UNAUTHORIZED webpage for OWA came up.  Oddly enough,  clicking refresh we were able to get into the mailbox.  We were able to send and receive and change account options and even change password.
We need these users to be able to successfully login to OWA as well as outlook without any complications.  These users are remote and have proper access in.  We do not want POP3 coming into our server so OWA needs to work for them flawlessly.
We also need to be able to login locally to outlook so we can import contacts and PSTs for these users who are currently using a different SMTP server.
What needs to happen to ensure this problem gets fixed for these users and future users we create in the same manner?
What is the root cause of this and how can we fix it for good?
0
Comment
Question by:jesimon
3 Comments
 
LVL 26

Accepted Solution

by:
Vahik earned 500 total points
ID: 10852129
http://support.microsoft.com/default.aspx?scid=kb;en-us;296112

i hope u have seen this.
that said and not realy knowing how u have configured ur exchange
recipient policy,create all the new ussers in ur USERS container then try to configure
ur outlook and see if u are successfull.if u are then move users to the
NON-employee OU.Then try OWA for those users.

http://support.microsoft.com/default.aspx?scid=kb;en-us;271383

also read this.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Outlook keeps opened file locked 2 56
Share Outlook Calendar color disappear in outlook 2016 3 39
change EXCH2013 protocol 6 33
Accessing Exchange externally with outlook 25 59
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now