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I cannot send emails from Outlook Express 5.02 Mac Edition

Posted on 2004-04-16
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Last Modified: 2012-06-21
I am using a hotmail account through outlook express, I can access my incoming mail but I cannot send emails. Any ideas, your help would be appreciated.
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Question by:Originator3
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9 Comments
 
LVL 27

Expert Comment

by:Asta Cu
ID: 10845011
Did you configure the outbound server (smtp) per your ISP's recommendation?  I believe authentication is required.
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LVL 27

Expert Comment

by:Asta Cu
ID: 10845029
Is WindowsUpdate current for IE and Outlook Express as well as for your Operating System and version?  If not, recommend that.

Here are some links to help further:
Cannot Send Outgoing Mail - http://support.microsoft.com/default.aspx?scid=kb;EN-US;329918
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Author Comment

by:Originator3
ID: 10845033
Ok now Im lost
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LVL 27

Expert Comment

by:Asta Cu
ID: 10845043
OLEXP: How to Configure Outlook Express to Use a Hotmail Account
http://support.microsoft.com/default.aspx?scid=kb;en-us;220852
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LVL 27

Expert Comment

by:Asta Cu
ID: 10845062
When you try to send a Hotmail message from Outlook Express, the following error message may appear:

The server does not support the required HTTP methods.
Account: Hotmail
Server: http://services.msn.com/svcs/hotmail/httpmail.asp
Protocol: HTTPMail
Server Response: Method Not Allowed
Port: 0
Secure(SSL): No
Error Number: 0x800CCC35
Hotmail functions normally through the Hotmail Web site.
CAUSE
This behavior can occur if you have multiple Hotmail e-mail accounts that are assigned to a single e-mail identity in Outlook Express.
WORKAROUND
To work around this behavior, create one or more new e-mail identities and verify that only one Hotmail account exists for each e-mail identity.

For additional information about how to create a new identity, click the article number below to view the article in the Microsoft Knowledge Base:
209169 How to Create and Use Identities in Outlook Express

Source and more here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;311022
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Accepted Solution

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Asta Cu earned 200 total points
ID: 10850370
GEE.... I never saw your comment above, sorry.  Reread your question and find this for your Outlook Express version...

Cut/paste and source to minimize hassle for you:

ENT2001: Folders Disappear or Error 1500 Message Is Displayed When You Attempt to Connect to a Hotmail Account
View products that this article applies to.
This article was previously published under Q311217
SYMPTOMS
In Entourage for Mac or Outlook Express for Macintosh, when you attempt to send or retrieve mail from a Microsoft MSN Hotmail account or attempt to configure a new Hotmail account after October 25, 2001, the following behavior may occur:
All of the Hotmail folders disappear.
After you configure a Hotmail account, no folders are displayed.
The following error message is displayed:

The Hotmail folder list could not be received.
HTTP error.
The server cannot fulfill the request. Error: 1500
The following error message is displayed:

The Hotmail folder list could not be received or Could not retrieve mail from the account <name of Hotmail account>. Error: 17599
Entourage quits with the following error message:

The application Microsoft Entourage has unexpectedly quit.
The system and other applications have not been affected.
Entourage quits when running AppleScripts, or schedules to access and update Hotmail accounts.
CAUSE
This behavior can occur because the Hotmail servers were updated on October 25, 2001 to provide greater security. These security updates disabled client programs' ability to gain access to or send mail from Hotmail.
RESOLUTION
Microsoft has released the following updates to resolve this issue.
Entourage X for Mac
To download and install the update for Entourage X for Mac, visit the following Microsoft Web site:
http://www.microsoft.com/mac/DOWNLOAD/OFFICEX/OfficeX_1012.asp

Entourage 2001 for Mac
For Entourage 2001 for Mac, download and install the appropriate update for your version of Entourage 2001.

To do so, visit the following Microsoft Web site:
http://www.microsoft.com/mac/DOWNLOAD/OFFICE2001/Hotmail_2001.asp

To download and install the Entourage 2001 Special Edition for Mac update, visit the following Microsoft Web site:
http://www.microsoft.com/mac/DOWNLOAD/OFFICE2001/hotmail_2001se.asp

Outlook Express for Mac
For Outlook Express for Mac, please update to Outlook Express 5.0.4 for Mac OS 8.1 to 9.x. To obtain the Outlook Express update, visit the following Microsoft Web site:
http://www.microsoft.com/mac/DOWNLOAD/OE/oe504.asp

For more information on these updates, or additional updates, please visit the following Microsoft Web site:
http://www.microsoft.com/mac/

WORKAROUND
To work around this behavior and gain access to mail from a Hotmail account, use the following Hotmail Web site:
http://lc3.law13.hotmail.passport.com/cgi-bin/login

The information in this article applies to:
Microsoft Exchange Update for Entourage X (Office v. X 10.1.4 Update)
Microsoft Outlook Express 5.02 for Macintosh
Microsoft Entourage X for Mac
Microsoft Entourage 2001 for Mac

Source...........  http://support.microsoft.com/default.aspx?scid=kb;en-us;311217&Product=oex
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LVL 27

Expert Comment

by:Asta Cu
ID: 10913508
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