Receiving Notification of Message Being Opened
Posted on 2004-04-16
We use Outlook 97 in our office with Microsoft Mail. We have the option set so that the message sender receives notification when the receiver opens the message. This works fine within the office. I understand that this should also work for the message recipients outside of the office if they have Outlook and if they choose to respond. We have a remote office for which we would like for them to use this option so that we can verify that they receive and have opened various messages. However, they do not seem to have the option that lets them acknowledge the receipt of the message.
What are the variables involved that determines whether this option appears to the recipient? We occasionally receive acknowledgement from other email recipients, so it seems that it is set properly on the sender side. Does it depend upon the version of Outlook. Both ends use Outlook 97.
Thanks for the help.