CRM CItrix & Outlook
Posted on 2004-04-17
We have a Citrix Metaframe XPs Server running Windows 2000. I have successfully installed the CRM and SQL packages to the server. However, only the console session is able to bring up the CRM folder in Outlook. The forms are installed in the "Personal Folders" for each user and can be manually opened from "File>New>Form>CRM <formname>".
How can I open the CRM as an Exchange-type folder in the folder tree of Outlook in a non-console session? Even if I need to do this manually once for each user it is no problem since we only have 5 users who need CRM access. Right now only the console session opens the folder. I can't seem to locate it as a database or service option in Outlook user session. It is not an http, pop3, ldap or 'other' service/email account option. Any ideas?