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Windows 2000 looses the drivers after restarting.

Posted on 2004-04-18
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Last Modified: 2010-04-13
I'm installing a cable modem via the USB port.  It installs ok and is displayed in device manager, and I can connect to the Internet.  Then if I restart the computer, we have a yellow explanation mark next to the device in device manager, it appears to loose the drivers.  What's going on?  It gives error code 31 in the device properties.
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Question by:dawnrayd
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shahrial earned 250 total points
ID: 10852984
Is the drivers you installed in the Microsoft HCL?
http://www.microsoft.com/whdc/hcl/search.mspx

You should get the latest drivers for your hardware. Check the cable modem vendors site.
What is the cable modem brand / model ?
Maybe we can help... ;)
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by:shahrial
ID: 10852996
Regarding Error Code 31  

This code appears when a device is dependent on another device to be functioning correctly. This does not include devices that are enumerated by the parent device.

The Properties button displays the properties for the other device. More than likely, the other device will also have one of these Device Manager error codes. Follow all the recommended solutions. If the devices still do not work, remove them from Device Manager and use the Add New Hardware wizard to redetect them.

Finally, consult with the hardware manufacturer for updated drivers.
FYI.
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by:shahrial
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Recommended points to the sole responder...shahrial...;o)
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