Solved

Windows 2000 looses the drivers after restarting.

Posted on 2004-04-18
6
121 Views
Last Modified: 2010-04-13
I'm installing a cable modem via the USB port.  It installs ok and is displayed in device manager, and I can connect to the Internet.  Then if I restart the computer, we have a yellow explanation mark next to the device in device manager, it appears to loose the drivers.  What's going on?  It gives error code 31 in the device properties.
0
Comment
Question by:dawnrayd
  • 3
6 Comments
 
LVL 7

Accepted Solution

by:
shahrial earned 250 total points
ID: 10852984
Is the drivers you installed in the Microsoft HCL?
http://www.microsoft.com/whdc/hcl/search.mspx

You should get the latest drivers for your hardware. Check the cable modem vendors site.
What is the cable modem brand / model ?
Maybe we can help... ;)
0
 
LVL 7

Expert Comment

by:shahrial
ID: 10852996
Regarding Error Code 31  

This code appears when a device is dependent on another device to be functioning correctly. This does not include devices that are enumerated by the parent device.

The Properties button displays the properties for the other device. More than likely, the other device will also have one of these Device Manager error codes. Follow all the recommended solutions. If the devices still do not work, remove them from Device Manager and use the Add New Hardware wizard to redetect them.

Finally, consult with the hardware manufacturer for updated drivers.
FYI.
0
 
LVL 7

Expert Comment

by:shahrial
ID: 12318197
Recommended points to the sole responder...shahrial...;o)
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
In this step by step tutorial with screenshots, we will show you HOW TO: Enable SSH Remote Access on a VMware vSphere Hypervisor 6.5 (ESXi 6.5). This is important if you need to enable SSH remote access for additional troubleshooting of the ESXi hos…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.
This video demonstrates how to create an example email signature rule for a department in a company using CodeTwo Exchange Rules. The signature will be inserted beneath users' latest emails in conversations and will be displayed in users' Sent Items…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now