Solved

Windows 2000 looses the drivers after restarting.

Posted on 2004-04-18
6
126 Views
Last Modified: 2010-04-13
I'm installing a cable modem via the USB port.  It installs ok and is displayed in device manager, and I can connect to the Internet.  Then if I restart the computer, we have a yellow explanation mark next to the device in device manager, it appears to loose the drivers.  What's going on?  It gives error code 31 in the device properties.
0
Comment
Question by:dawnrayd
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
6 Comments
 
LVL 7

Accepted Solution

by:
shahrial earned 250 total points
ID: 10852984
Is the drivers you installed in the Microsoft HCL?
http://www.microsoft.com/whdc/hcl/search.mspx

You should get the latest drivers for your hardware. Check the cable modem vendors site.
What is the cable modem brand / model ?
Maybe we can help... ;)
0
 
LVL 7

Expert Comment

by:shahrial
ID: 10852996
Regarding Error Code 31  

This code appears when a device is dependent on another device to be functioning correctly. This does not include devices that are enumerated by the parent device.

The Properties button displays the properties for the other device. More than likely, the other device will also have one of these Device Manager error codes. Follow all the recommended solutions. If the devices still do not work, remove them from Device Manager and use the Add New Hardware wizard to redetect them.

Finally, consult with the hardware manufacturer for updated drivers.
FYI.
0
 
LVL 7

Expert Comment

by:shahrial
ID: 12318197
Recommended points to the sole responder...shahrial...;o)
0

Featured Post

Optimize your web performance

What's in the eBook?
- Full list of reasons for poor performance
- Ultimate measures to speed things up
- Primary web monitoring types
- KPIs you should be monitoring in order to increase your ROI

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Ever wonder what it's like to get hit by ransomware? "Tom" gives you all the dirty details first-hand – and conveys the hard lessons his company learned in the aftermath.
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Sometimes it takes a new vantage point, apart from our everyday security practices, to truly see our Active Directory (AD) vulnerabilities. We get used to implementing the same techniques and checking the same areas for a breach. This pattern can re…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question