DNS problem

Posted on 2004-04-18
Medium Priority
Last Modified: 2010-04-11
Hello all.
I have suddenly lost all internet access and e-mail
I can connect to my isp but when trying to load any web page or access e-mail I get nothing.
have gone into ipcongig /all but nothing is listed just "windows ip configuration" and nothing else
My system is up to date with all updates I have norton internet security, spyware allup to date
here is my hijack this file
Logfile of HijackThis v1.97.7
Scan saved at 14:38:52, on 18/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Executive Software\Diskeeper Home Edition\DKService.exe
C:\Program Files\Norton Antivirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\Program Files\Norton Internet Security\IAMAPP.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (C:\Documents and Settings\paul\Application Data\Mozilla\Profiles\default\o5nmnzco.slt\prefs.js)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\DOCUME~1\paul\MYDOCU~1\INTERN~2\IDMIECC.dll
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Bugnosis - {3A6514CD-A457-11D4-8AF3-000102686B79} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {85397985-781C-44B0-9EAD-D557346C9D29} - C:\WINDOWS\snkJ.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Antivirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Bugnosis - {930E4DE1-973D-42D6-BF6E-6788E06BD003} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NVCLOCK] rundll32 nvclock.dll,fnNvclock
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKCU\..\Run: [IDMan] C:\DOCUME~1\paul\MYDOCU~1\INTERN~2\IDMan.exe /onboot
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: Download All Links with IDM - C:\DOCUME~1\paul\MYDOCU~1\INTERN~2\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\DOCUME~1\paul\MYDOCU~1\INTERN~2\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\idmmbc.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/SU/ocx/12119/CTSUEng.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/SmileyCentralInitialSetup1.0.0.6.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://E:\SuperCD\IntraLaunch.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {F5192746-22D6-41BD-9D2D-1E75D14FBD3C} - http://download.rfwnad.com/cab/crack.CAB
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/SU/ocx/12119/CTPID.cab

I have tried reinstalling ie 6 and outlook express
slowly going bald with all the hair tearing  and do not want to waste time reinstalling everything.
would appreciate all you geniuses helping me out
Question by:mossedd
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LVL 49

Expert Comment

ID: 10853708
Not sure if winsock corruption be an issue here

Try this fix : http://members.shaw.ca/techcd/WinsockXPFix.exe

and post back

Expert Comment

ID: 10853719
Hi mossedd,

What about disableing Norton Internet Security and running ipconfig /renew

It may be corrupt, or configured incorrectly.


Author Comment

ID: 10853816
hello sunray
tried winsockxpfix nothing except now I get a Generic Host process for win32 services error
Hi IceRaven will go back and try that one
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Author Comment

ID: 10853844
Hi IceRaven
that didn't work either
LVL 49

Expert Comment

ID: 10853879

Expert Comment

ID: 10854075
Hi Mossedd, are you connecting via modem or LAN?  I assume you have tried disabling then re-enabling your device?
Could be you have a dodgy hardware/corrupted driver issue.

Expert Comment

ID: 10854413
if this is a cable connection, try resetting or unplugging then replugging your router.  Sometimes will fix ISP connections.

Author Comment

ID: 10854493
To James TDL it's a modem dialup connection and I have tried uninstalling it removing it etc...
I have tried various registry fixes nothing seems to get my ipconfig stuff back it is just empty when I do ipconfig
and to cap it all this Generic Host process for win32 services error pops up whenever I re-boot Aaaagghhh

Expert Comment

ID: 10854533

the only problem you MUST concentrate on is,
not being able to get results when typing    ipconfig   /all

You MUST be able to view that content.
Don't worry about any other software until that problem is fixed.

Firstly, does your device manager show any problems with the network card ?
Secondly, have you tried booting into SAFE MODE WITH NETWORKING ?
I need to know if you at least get results for ipconfig /all from safe mode w/networking.

Since you have windows XP,
have you tried to "REPAIR" the Network connection ?
You can "REPAIR" the networking a couple of ways,
boot into a normal boot up then do any of the following to repair the "networking"

1.   when you right click your Local Area Connection in network settings,
click REPAIR.   then try the ipconfig /all

2. run the new windows based intensive networking test:
open a dos prompt and type      netsh  diag   gui
wait about 10 seconds, and you'll get a windows HELP screen,
click SCAN YOUR SYSTEM, and you'll get more information about your networking than you've ever dreamed of.

Let me know if you find any FAILURES in that screen.


Expert Comment

ID: 10854544
Also, if it's an internal modem, disable it in Device Manager, but don't Remove. Shutdown, move to another PCI slot and reboot.  It will be detected as [modemname]#2 and you can try re-installing the drivers (and creating fresh registry settings for it).
If you happen to have another modem (or network card) lying around, try them and see if you have anything showing up under the IP config (for any card) as suggested by haresh-nyc.  That would rule out a modem/driver error and suggest Windows internals.
Just a thought - is there anything showing up in your Event Logs or service startup errors?

Expert Comment

ID: 10854546
hi again,

If anyone is curious what happens when you do step 1 above
(right click local area connection and click repair), this is what happens in XP.

The following actions are taken if you select the Repair option on a LAN or high-speed Internet connection.

Dynamic Host Configuration Protocol (DHCP) lease is renewed: ipconfig /renew
Address Resolution Protocol (ARP) cache is flushed: arp -d *
Reload of the NetBIOS name cache: nbtstat -R
NetBIOS name update is sent: nbtstat -RR
Domain Name System (DNS) cache is flushed: ipconfig /flushdns
DNS name registration: ipconfig /registerdns

The following action has been added to Windows XP Service Pack 1:
IEEE 802.1X Authentication Restart


Author Comment

ID: 10854662
Hi Haresh
ran the networking test it came up with only one failure which was the outlook express bit

this is the log file
Default Outlook Express Mail pop3.tiscali.co.uk / smtp.tiscali.co.uk FAILED
  InBoundMailPort = 110
+ InBoundMailServer = pop3.tiscali.co.uk (FAILED)
Ping request could not find host pop3.tiscali.co.uk. Please check the name and try again.
  InBoundMailType = POP3
  Unable to connect to pop3.tiscali.co.uk port 110
  OutBoundMailPort = 25
+ OutBoundMailServer = smtp.tiscali.co.uk (FAILED)
Ping request could not find host smtp.tiscali.co.uk. Please check the name and try again.
  OutBoundMailType = SMTP
  Unable to connect to smtp.tiscali.co.uk port 25  
  Default Outlook Express News Not Configured  
  Internet Explorer Web Proxy Not Configured

To James Tdl will try that tomorrow as my brain needs a strong alchoholic drink as I have been at this all day
same to all thanks for everything so far will try again tomorrow

Expert Comment

ID: 10861971
try reinstalling TCP/IP

Expert Comment

ID: 10864685
Or running
sfc /scannow
Which checks the integrity of system files, you will need your XP Disk handy.


Author Comment

ID: 10873107
Hi everyone
have tried everything to no avail fed up reformatted problem solved

Accepted Solution

modulo earned 0 total points
ID: 11069563
Closed, 500 points refunded.

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