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Windows ME still hangs when trying to update hardware information database..why???

Posted on 2004-04-18
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Last Modified: 2010-04-25
I have given up on trying to connect 2 pc's at this time. I continue to have a problem with Windows ME freezing at 0%. This happens when I try to run the network wizard or the direct cable connection wizard when the program attempts to update hardware info database during setup. Then when i try to restart the computer it immediately tries again to update database and freezes. This is getting frustrating. Can anyone tell me why this is happening and what i can do to fix it? I also tried to use the windows update on microsoft.com and it also freezes while checking for updates for my system.
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Question by:BlaQk
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LVL 69

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Callandor earned 500 total points
ID: 10858850
There is a possibility you may have a problem with your RAM.  Download the diagnostic program from www.memtest86.com and run it - if it fails, you have bad RAM.  If it doesn't, you might have bad RAM, but it will take a swap with working RAM to be sure.
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Author Comment

by:BlaQk
ID: 10865536
No, it's not a RAM problem
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Author Comment

by:BlaQk
ID: 10868480
I should add that this happens when windows ME tries to configure the ports. It can't find them to configure them or update hardware info database
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LVL 69

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by:Callandor
ID: 10869277
Do you know if the NIC works?  Try swapping from a system which you know works.
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Author Comment

by:BlaQk
ID: 10912448
Sorry for not responding sooner. This computer is driving me crazy!! The NIC does work to connect to the internet but when trying to setup networking on this computer it can't continue.. again because it can't "update hardware information database" when it gets to this point it freezes up to where I have to do the ctrl-alt-del function to end task or restart and when I restart it goes straight to trying to update info database and it freezes again. Then I have to go to system restore. I haven't been able to install anything that needs to update hardware information database. I also tried to reinstall WIn ME but when it gets to copying files.. it freezes!
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LVL 69

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by:Callandor
ID: 10913848
You have tried installing specific drivers for the NIC?  What brand is it?  You can usually find the right one on www.driversguide.com.

user: drivers
password: all
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LVL 69

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by:Callandor
ID: 10987607
BlaQk, were you able to solve your problem?  I was wondering why the C grade?
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by:BlaQk
ID: 10991307
No, that didn't solve the problem... I just transferred all the important files w/ winzip and e-mail, and then using an online storage. The computer just couldn't update the hardware info database. I have all the right drivers, I've used several different diag utilities and nothing worked. I couldn't update the drivers on the NIC because of the freeze up when updating. So, I just reformatted the computer's harddrive and in the process of locating my old Win 98se CD to load onto the old computer for the kids. I awarded the points because you were the only one trying to help me.. the C grade because I couldn't get it fixed.

Thanks for trying
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LVL 69

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by:Callandor
ID: 10991749
Ok, thanks for explaining.
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Expert Comment

by:spike0xFF
ID: 12760208
It appears (from my own searching) that this is a not-uncommon problem with WinME, several sources point to Norton System Works or Norton System Doctor - Try Google(updating hardware information database 0%), but to summarize: Look in your Windows\inf folder and if you see any 0-length oemXX.inf files, delete them.  You may have to change your Folder Options - View to 'show hidden files and folder'.  Some users report finding thousands of these files!  See:
http://www.experts-exchange.com/Operating_Systems/WinME/Q_21119768.html
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