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DVD causing system to hang

Posted on 2004-04-18
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Last Modified: 2010-04-25
I have a p4 system with gigabyte motherboard , 1 Ghz of ram 2 harddisks and a dvdrom and a cdrom. The problem is when I insert a cdrom into the dvdrom sometimes it causes the system to hang and the only way I can get the system to respond again is to reboot. The problem is intermittent so it is hard to pin point the cause. I have loaded the latest firmware for the dvd and  I have the latest SP for winxp also the latest bios for the motherboard. I will try unloading the antivirus and recorder software when I get home to see if that makes a difference.
Any suggestions?
regards
redrum06
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Question by:redrum06
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by:Luc Franken
Luc Franken earned 100 total points
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Hi redrum06,

Have you checked your PSU?
Try disconnecting the normal cd-rom drive and when in windows, try inserting a cd-rom. Does your system hang then?

Greetings,

LucF
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Aniras earned 350 total points
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Has the problem ever occured at any time other than right after you inserted a CD?
How often does this occur?
Does this only happen on the one drive because you use it more, or do you use them both equally and the problem only occurs on the DVD-ROM?

My first suspicion would be a software problem, so unloading that software would be a good idea.
Are there other things that are always running when this happens?
I had a similar problem with Nero's InCD, but that's recording software.
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by:Callandor
Callandor earned 50 total points
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I would check to see if it only happens with that cd - do other discs have the same problem?
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by:redrum06
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No this happens on both the cdrom and the dvd. I have used different cd's and the pc intermittently hangs using all. I will try disconnecting the cd then test. The powersupply is a new 400w unit. I didnt have time to uninstall any software yet I will try this evening then post back the result and award points accordingly. Thankyou for the quick replies.
regards
redrum06
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