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dell power edge 2450 cannot reinstall expansion cage

Posted on 2004-04-19
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Last Modified: 2010-04-26
I will try to explain as best I can.  Have a Dell power edge 2450 server - in the expansion cage it has a raid card, nic card, and a new scsi card I just installed.  In order to get the cage out I had to unplug a ribbon cable that runs from the raid controller to the hard drives - now, I cannot get this cable plugged back in to the raid card when I am trying to reinstall the expansion cage - there is just no room - I spoke to Dell - on the phone with them for about an hour - they proved to be useless - I am not inexperienced at this but I have to be missing something - I don't really know how else to explain it - does anyone have experience with this particular issue?
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Question by:mrsmileyns
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by:jarich
ID: 10865897
mrsmileyns,
Have you tried putting the cards in the slots in a different order to give more room to plug cables?
Jerry
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Author Comment

by:mrsmileyns
ID: 10869912
yeah - that won't help - just spent another hour on the phone with Dell - finally got to an "engineer" she couldn't help me...going to the lab to get my exact system and see what the deal is - the chassis is very poorly designed - imho - i know it is not difficult, some parts need to come out to accomplish the goal - i just have no experience with it - obviously dell does not either
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Expert Comment

by:jarich
ID: 10874615
I see Dell used different configurations with the expansion cage, depending on what cards were used when it was first setup. I have seen some reference to a diagram that was supposed to come with the server when it was new. Here is a link I found but I do not think it will help you.
https://dcse.dell.com/selfstudy/DCSE%20Associate%20Server%20Self-Study/Disassem-Reassem/PE%202450/PE2450-SSCB.pdf
Good Luck,
Jerry
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Author Comment

by:mrsmileyns
ID: 10893098
Dell finally gave me a tech that could help me - apparantly my system has a very uncommon shroud over the processor assembly - that I actually had to pry off with a screwdriver - once that was gone it was fine - but no one there seemed to know what to do - I am not in the habit of prying things off a server with a screwdriver - but it worked
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Expert Comment

by:jarich
ID: 10894109
Well I am glad you got it fixed, these near one of a kind deals can be quite flustrating.
Jerry
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PAQd, 250 points refunded.

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