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Unable to run the change user permissions wizard.

Posted on 2004-04-19
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Last Modified: 2010-05-18
In the server management console upon click the change user permissions link, the following error pops up:

"Unable to run the Change User Permissions Wizard.  Some required files are missing or cannot be located."

Also, the add new user and multiple user wizards are not working. They report with the following error:

"The required organizational units do not exist and are required by the wizard.  Run Small Business Server Setup again, and reinstall the administration component."

Any ideas here?
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Question by:Mach70803
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8 Comments
 
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What90 earned 1000 total points
ID: 10866558
Yep, sounds like the Admintools you have need to be re-installed, due to corruption.

Either run the admin tools from the SBS cd or pull the lastest version off the ms web site.

Then give it ago again.
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Author Comment

by:Mach70803
ID: 10901757
Thanks.  I downloaded from web site to avoid any problems reinstall the entire server.
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Author Comment

by:Mach70803
ID: 11044622
I found the files on one of our disks (Dell PowerEdge 600SC came with a couple of CD's).  It doesn't seem as if I can double-click the .msi file to do the install, nor does copy the files over manually work. Do you know how to execute that paricular setup?  I also tried downloading the files and installing them, but that didn't work as well.
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Expert Comment

by:What90
ID: 11045769
Are you getting the same error message?
Have you tried to install the admin tools on a workstation?
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by:Mach70803
ID: 11045961
Yes the same error message.  I have not tried installing on a workstation.  That won't fix it on the server will it?  Thanks for coming back to this question after you answered.
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Expert Comment

by:What90
ID: 11045988
No problem.

Just want to see if it's your admin tools set or the server which has the problem.

If you can get it running on a workstation, then we can think about the server again.
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Author Comment

by:Mach70803
ID: 11070797
I can't run the setup on client machines because they are all Windows 2000 machines.  The packages seems to be intact.
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LVL 20

Expert Comment

by:What90
ID: 11073269
Hmm, any chance of install XP pro?


If not,go to Ms web site and download any haotfixes for SBS. If that still doesn't work then  contact the reseller that sold you SBS, explain the problem and ask then to ship another copy of the SBS media, just to make sure your copy is okay.
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