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Blue Screen mess. "shut down to prevent damage..."  "0X00000024" there are 4 other "0X' numbers after the original; then ncfs.sys address F735F411 base ATF72F1000, datestamp 3btdc5do

Posted on 2004-04-19
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Last Modified: 2007-12-19
I need to know how to get into the system so I can do some of the suggested helps on the "blue screen". Unless there is a quick way of doind thins.
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Question by:xdougee
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18 Comments
 
LVL 32

Expert Comment

by:LucF
ID: 10861574
Hi xdougee,

0x00000024: NTFS_FILE_SYSTEM
http://www.aumha.org/win5/kbestop.php#0x24

A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

What microsoft has to say about it:
http://www.microsoft.com/technet/prodtechnol/winxppro/reskit/prmd_stp_swhw.asp

Troubleshooting Stop 0x24 or NTFS_FILE_SYSTEM Error Messages
http://support.microsoft.com/?kbid=228888

Greetings,

LucF
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Author Comment

by:xdougee
ID: 10862292
How do I get to Chkdsk when I can't get into anything?
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LVL 32

Expert Comment

by:LucF
ID: 10862313
Try the recovery console:

Description of the Windows XP Recovery Console
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314058

From there you will be able to run chkdsk.
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Author Comment

by:xdougee
ID: 10862953
I run the console but it brings me back to the same "Blue Screen". I get to the 1. set-up with "enter 2. the repair with "R" 3. EXit part........ These all bring me back to the screen with the stop: 0X00000024 (0X001902F8, 0XF7B51704, 0XF7B15404, 0XF735FF411.
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LVL 32

Expert Comment

by:LucF
ID: 10863271
have you tried getting to the recovery console by booting from your winXP cd-rom instead of the harddisk?
You can also use 6 windows bootdisks (you can get them from http://www.bootdisk.com) to boot into winXP recovery console.
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Author Comment

by:xdougee
ID: 10864178
Yes, I have tried to used the winXP cd-rom. Still the same thing. Would the 6 windows bootdisk be any different. I will try if you think it would change things. I can get to the point of geeting to the "repair area, but when I try to repair or go on with set-up, that's when I get the "blue screen".
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LVL 32

Expert Comment

by:LucF
ID: 10866341
I have seen several times where the bootdisks worked, but not the cd-rom/harddisk so you might want to try it.

If that still doesn't help you, use one of these tools to check your harddisk.
Maxtor/Quantum (Fireball) http://www.maxtor.com/en/support/products/index.htm
Western Digital http://support.wdc.com/download/
Samsung http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html
Seagate http://www.seagate.com/support/seatools/index.html
IBM/Hitachi http://www.hgst.com/hdd/support/download.htm#DFT
fujitsu/Siemens http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic
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Author Comment

by:xdougee
ID: 10877795
I tried these and get a OK on the checks from above, but still cannot get in. I worked over the BIOs and got a windows starting screen, but then jumps back to the "blue screen.
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LVL 32

Expert Comment

by:LucF
ID: 10878184
Hmm... :(
I'm pretty much out of ideas, the only thing I can suggest you at the moment is to try a repair installation of windows (hope that doesn't fail. Otherwise the only thing I see left to do is backing up all important documents, then a fresh installation.

LucF
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Author Comment

by:xdougee
ID: 10879288
What is a repair installation? I haved tried the repair from the console, (the second choice on the screen) as a last resort, and still just get the Blue Screen.
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Author Comment

by:xdougee
ID: 10879315
Would my mother board not be able to tale my ram of two 512 boards, if it came with just one?
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LVL 32

Expert Comment

by:LucF
ID: 10880353
>>Would my mother board not be able to tale my ram of two 512 boards, if it came with just one?<<
Can you please explain what you mean with this?
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Author Comment

by:xdougee
ID: 10880992
Sorry. I have (2) 512mb ram cards in my computer. It came with only one from Zuke Computers, as I added the other. My question is, would this effect the mother board in working in anyway or manner?
One of my friends said that he had a problem similar to this and had to reduce the motherboard from 2.0mhz to 1.8. This took his "blue Screen" away. I, not being computer knowledgable person, couldn't really understand what he meant.
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LVL 32

Expert Comment

by:LucF
ID: 10881036
It looks like your friend decided to underclock his computer to get rid of the problem.
I don't think that'll help in your case, but you might want to check the bios and choose something like "set to defaults" or "load safe settings" (it's called differently in different bios versions) You can get to the bios by pressing a certain key just after you switch on the computer (If you have and Award bios, this key will be the "Del" key"
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Author Comment

by:xdougee
ID: 10890904
Tried that and when I disabled the L2 cashe, I got the screen with windows on it, with the little thing below it showing very slow movement and after a few seconds that screen went off, with a quick flash of the "blue screen" and then tried to reboot. It kept going around  and around.
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LVL 32

Accepted Solution

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LucF earned 500 total points
ID: 10891391
Then I really can only suggest you to try a repair installation or an in-place upgrade:

How Do I Do a "Repair Installation"?
http://www.dougknox.com/xp/tips/xp_repair_install.htm 

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/?kbid=315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install

If all that fails, just backup your data by slaving your harddisk to another system and copying it all over. Then format the disk and re-install windows.
If the repair doesn't work, something has to be really corrupted in your system :(

I'm affraid I don't know of any other options.

LucF
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