Small Business Server 2003 and GFI Mail Essentials Causing Server Hangs
Hi there I have a new Compaq Proliant ML350, Small Buisness Server 2003 c/w all updates, RAID 5, 1 Gig of RAM
Server tends to randomly hang/pause/process 3-5 times a day for about a minute at a time, and considerable more when the Norton Antivirus Services are running. Been fighting this problem for about two months now and think I have isolated it to the GFI MailEssentials software (Yes the latest Build is loaded)
When the hang occurs there are serveral 7011 Event Id's. There is no consistency to the services that have the 7011 except for the following
Timeout (30000 milliseconds) waiting for a transaction response from the GFI POP2Exchange service. It is always reported with any processes that timeout
When these occur seems to be when the server hangs/pauses for 1-2 minutes causing everyone on the network to drop connection requireing a reboot. There are only 15 users. With NAV loaded it is considerably worst. When GFI is disabled all seems to be OK.
The confusing part is that I have the GFI software loaded on about 6 other servers. Although GFI causes very high memory utilization with the store.exe and the inetinfo.exe on any server I load it on to it does not cause a hang or 7011 Event Id's Just this Proliant server. Maybe a Proliant issue not sure but if anyone is experiencing the same problem or have any suggestion I would love to hear from you.
Thanks in advance.
Peter
Server tends to randomly hang/pause/process 3-5 times a day for about a minute at a time, and considerable more when the Norton Antivirus Services are running. Been fighting this problem for about two months now and think I have isolated it to the GFI MailEssentials software (Yes the latest Build is loaded)
When the hang occurs there are serveral 7011 Event Id's. There is no consistency to the services that have the 7011 except for the following
Timeout (30000 milliseconds) waiting for a transaction response from the GFI POP2Exchange service. It is always reported with any processes that timeout
When these occur seems to be when the server hangs/pauses for 1-2 minutes causing everyone on the network to drop connection requireing a reboot. There are only 15 users. With NAV loaded it is considerably worst. When GFI is disabled all seems to be OK.
The confusing part is that I have the GFI software loaded on about 6 other servers. Although GFI causes very high memory utilization with the store.exe and the inetinfo.exe on any server I load it on to it does not cause a hang or 7011 Event Id's Just this Proliant server. Maybe a Proliant issue not sure but if anyone is experiencing the same problem or have any suggestion I would love to hear from you.
Thanks in advance.
Peter
ASKER
Yes the GFI software setup is the same. Does anyone know what causes a 7011 Event ID
Do you have any anti-virus software or Exchange installed?
7011 Event ID is caused either by a corrupt or infected inetinfo.exe.
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But if the GFI is working on the other 6 servers, it has to be a configuration error on the Proliant server.
could be, but not necessarily. there were several other people in the thread I looked at, that were having the same issue, and GFI hadn't found the root of the problem. it wouldn't hurt to verify a few basic things like making sure Exchange is looking at internal DNS server only.....
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Another thing to look for:
Open Task Manager (Ctrl+Shift+Esc)
Click the Processes tab
Look for inetinfo.exe
If that process is taking up alot of processor time, then that is the root of the problem. I had something similar happen to me that causes a 7011 event id.
Andy
Open Task Manager (Ctrl+Shift+Esc)
Click the Processes tab
Look for inetinfo.exe
If that process is taking up alot of processor time, then that is the root of the problem. I had something similar happen to me that causes a 7011 event id.
Andy
ASKER
Kidego is right. I went to the GFI forum. Did a search on inetinfo.exe and found several users with the exact same problem. I did not even know they had a forum but realized that the forum is better than their live technical support. I have been working with GFI support for over a month now and there same answer over and over again is to disable your virus software (Which I did since day one) and to keep sending them screen shot.
At any rate on all servers that run the POP2EXCHANGE Service produces a very high inetinfo.exe and store.exe It is only this Proliant that is causing some serious hangs probably due to the combination of several processes running. I am pretty convinced it is a GFI problem which feedback from them has been very poor.
At any rate on all servers that run the POP2EXCHANGE Service produces a very high inetinfo.exe and store.exe It is only this Proliant that is causing some serious hangs probably due to the combination of several processes running. I am pretty convinced it is a GFI problem which feedback from them has been very poor.
I noticed a post from jturnbull that mirrored your exact problem, and thought it was you, servicad :) Apparently, this isn't a new issue, but GFI could be just a bit faster about finding the problem. Seems like it's a major problem rather than a minor one.
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AndyITsupport