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"Contacts" not showing new entries.

Posted on 2004-04-19
Last Modified: 2012-05-04
User could not utilize 'contacts' when sending a new Email and that problem was fixed easily by selecting "show this folder as an Outlook address book" in 'contacts' properties.

Although, NOW the user can utilize 'contacts' just fine when sending an Email, but nothing new being entered since we fixed the last problem is showing up.  In other words, the contacts shows all the names/addresses complete, but when utilizing the Address Book version of Contacts it only shows addresses entered 'before' user had access to contacts.


Question by:EmmaTech
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LVL 13

Expert Comment

ID: 10863390
How is the user adding contacts?  It sounds like the user accesses another address book (Let's call it EmailContacts)for sending emails rather than the main one (let's call DefaultContacts).  If that is the case, then File > New Contact will not add the contact to EmailContacts, but rather to DefaultContacts that is not being used for email.  In order to add new contacts using File > New Contact, the user needs to open EmailContactsfor new contacts to be available from the To: in an email.

Author Comment

ID: 10863413
Far as I can tell, it is no different than other systems here.  Contacts add to "Contacts" and there is only one "Contacts" that I can see.  
LVL 13

Accepted Solution

Mob-bom earned 125 total points
ID: 10863470
Did you have to "show this folder as an Outlook address book" to the user's main contact folder?  I.e., their exchange mailbox contacts or the contacts folder in their pst?  It sounds like the user has 2 contacts folders, either an exchange public contacts folder and their own, or 2 pst folders, or a mailbox and a pst.  take a close look :)

Author Comment

ID: 10863541
My question was wrong, poor research.  Hope you don't mind me giving you the points for your time anyway.

Problem was.........user had added Email addresses (many) from two companies in her contacts address book.  In both cases she had (pure luck) she had typed the Email addresses like "environmental services.com" with a space rather than an 'underscore' between environmental & services.  I did not realize until now, that Outlook will not even show a contact during lookup if it has determined the Email address is invalid.  New one on me.   :)

LVL 13

Expert Comment

ID: 10863573
No I don't mind, thanks :)

I'm glad you found the answer!

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