Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

"Contacts" not showing new entries.

Posted on 2004-04-19
5
477 Views
Last Modified: 2012-05-04
User could not utilize 'contacts' when sending a new Email and that problem was fixed easily by selecting "show this folder as an Outlook address book" in 'contacts' properties.

Although, NOW the user can utilize 'contacts' just fine when sending an Email, but nothing new being entered since we fixed the last problem is showing up.  In other words, the contacts shows all the names/addresses complete, but when utilizing the Address Book version of Contacts it only shows addresses entered 'before' user had access to contacts.

Confused.

ET
0
Comment
Question by:EmmaTech
  • 3
  • 2
5 Comments
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10863390
How is the user adding contacts?  It sounds like the user accesses another address book (Let's call it EmailContacts)for sending emails rather than the main one (let's call DefaultContacts).  If that is the case, then File > New Contact will not add the contact to EmailContacts, but rather to DefaultContacts that is not being used for email.  In order to add new contacts using File > New Contact, the user needs to open EmailContactsfor new contacts to be available from the To: in an email.
0
 

Author Comment

by:EmmaTech
ID: 10863413
Far as I can tell, it is no different than other systems here.  Contacts add to "Contacts" and there is only one "Contacts" that I can see.  
0
 
LVL 13

Accepted Solution

by:
Mob-bom earned 125 total points
ID: 10863470
Did you have to "show this folder as an Outlook address book" to the user's main contact folder?  I.e., their exchange mailbox contacts or the contacts folder in their pst?  It sounds like the user has 2 contacts folders, either an exchange public contacts folder and their own, or 2 pst folders, or a mailbox and a pst.  take a close look :)
0
 

Author Comment

by:EmmaTech
ID: 10863541
My question was wrong, poor research.  Hope you don't mind me giving you the points for your time anyway.

Problem was.........user had added Email addresses (many) from two companies in her contacts address book.  In both cases she had (pure luck) she had typed the Email addresses like "environmental services.com" with a space rather than an 'underscore' between environmental & services.  I did not realize until now, that Outlook will not even show a contact during lookup if it has determined the Email address is invalid.  New one on me.   :)

ET
0
 
LVL 13

Expert Comment

by:Mob-bom
ID: 10863573
No I don't mind, thanks :)

I'm glad you found the answer!
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
outlook 365  Desktop Alert 6 49
Outlook OWA  - Exchange 2010 Server 2 44
Export all vba modules from outlook vbaproject.otm 7 30
unblocking junk mail in Outlook 2013 4 18
If you don't know how to downgrade, my instructions below should be helpful.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

790 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question