Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


"Contacts" not showing new entries.

Posted on 2004-04-19
Medium Priority
Last Modified: 2012-05-04
User could not utilize 'contacts' when sending a new Email and that problem was fixed easily by selecting "show this folder as an Outlook address book" in 'contacts' properties.

Although, NOW the user can utilize 'contacts' just fine when sending an Email, but nothing new being entered since we fixed the last problem is showing up.  In other words, the contacts shows all the names/addresses complete, but when utilizing the Address Book version of Contacts it only shows addresses entered 'before' user had access to contacts.


Question by:EmmaTech
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 13

Expert Comment

ID: 10863390
How is the user adding contacts?  It sounds like the user accesses another address book (Let's call it EmailContacts)for sending emails rather than the main one (let's call DefaultContacts).  If that is the case, then File > New Contact will not add the contact to EmailContacts, but rather to DefaultContacts that is not being used for email.  In order to add new contacts using File > New Contact, the user needs to open EmailContactsfor new contacts to be available from the To: in an email.

Author Comment

ID: 10863413
Far as I can tell, it is no different than other systems here.  Contacts add to "Contacts" and there is only one "Contacts" that I can see.  
LVL 13

Accepted Solution

Mob-bom earned 500 total points
ID: 10863470
Did you have to "show this folder as an Outlook address book" to the user's main contact folder?  I.e., their exchange mailbox contacts or the contacts folder in their pst?  It sounds like the user has 2 contacts folders, either an exchange public contacts folder and their own, or 2 pst folders, or a mailbox and a pst.  take a close look :)

Author Comment

ID: 10863541
My question was wrong, poor research.  Hope you don't mind me giving you the points for your time anyway.

Problem was.........user had added Email addresses (many) from two companies in her contacts address book.  In both cases she had (pure luck) she had typed the Email addresses like "environmental" with a space rather than an 'underscore' between environmental & services.  I did not realize until now, that Outlook will not even show a contact during lookup if it has determined the Email address is invalid.  New one on me.   :)

LVL 13

Expert Comment

ID: 10863573
No I don't mind, thanks :)

I'm glad you found the answer!

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud ( automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question