Public Folders Issue
Posted on 2004-04-19
Greetings to all the Experts,
I am administering SQL 2000 and exchange 2000 environment.
The past weekend I had a system crash, and I had to restore all data from the back, which all went ok (Thank God).
The exchange data had corruption and that includes the public folders even though we are not using them. As a result I didn’t have a backup for it, and there for I didn’t restore it.
So I had to leave dismounted until now, but now users are seeing message when they open their mailboxes, and click on folders. The message is saying that “the service is no longer available” then they can click ok and the message goes away.
This message is about the public folders, so now I have to do something to get them to mount.
I tried every command line from Microsoft Web Site, which was saying “Successfully” at the end of each one of them but it still won’t mount, and then I went a head and deleted the pub1.stm and pub1.edb, and when I tried to mount the public store it created new once, then I went to public folders in the exchange system manager, right clicked on public folders, then connect to, then I selected my server.
Now when I right click on public folders and click view system folders it gives the following message from Exchange System Manager:
The http service user by public folders is not available, possible causes are that public store are not mounted and the information store is not running.
ID no: c1030af3
Exchange System Manager
The problem is that the users are still seeing the same message “Server No Longer Available” of course because the public is still does not exist in the mailbox, in the folders area.
Any ideas any suggestions are highly appreciated.