Solved

Landscape printing problem

Posted on 2004-04-20
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Last Modified: 2010-08-05
I have a peer-to-peer network, running windows xp.  One of the PCs on the network has an HP3820 plugged directly into it via usb.  I can see the printer across the network and I can print to it from all the PCs.  The problem is what happens to the print between print preview and it appearing on the printer.  I have a document that has been created as landscape.  It appears in print preview as landscape, but it prints in a stretched portrait format.  The only way i can print it correctly is to go to the pc that has the printer attached and print it from there.  Windows XP sets the printer up with the wizard.  Portrait documents print fine. What's all that about?  Thanks in advance for any suggestions.
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Question by:julesn
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15 Comments
 
LVL 21

Expert Comment

by:briancassin
ID: 10875915
Make sure the printer is not running through a hub and that it is directly attached to the USB port on the back of the pc. There are several places that the driver may need to be configured to control the landscape feature.

If the driver is installed on the client systems then the driver on the client systems has to be configured by going to printers and faxes right clicking on the printer selecting properties and then going to page setup (or whatever tab has the paper orientation settings).

Next is the application in example microsoft word has two places to change the settings one of them is page setup where you can select portrait or landscape the next is going to file and print then clicking on settings for the printer and selecting the orientation from there.

Finally if these jobs are being sent over to a computer that is acting as a print server then the printer driver in that system would have to be configured for landscape.

Also if you used the wizard to install the printer drivers on the clients on the network. The driver may need to get updated. You can download it from HP's site and thenyou will need to install it in all the client computers. If you went through the wizard and never installed the printer driver on the client machines then this too will cause formatting problems
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Expert Comment

by:Sleeping_Dog
ID: 10891458
I agree with briancassin.  One other caveat you might want to check.  Make sure that ALL of the computers on your peer-to-peer network that access this printer are running the SAME VERSION of the printer driver.  I have seen this cause similar problems on networked printers before.

Cheers

Sleeping Dog
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Author Comment

by:julesn
ID: 10898267
Thanks, both for yourcomments.  The printer is not connected through a hub.  I have tried all the other methods that have been suggested of setting the document and the printer settings to landscape to no avail.
The problem i am having is this, I am using windows xp pro and when i try to add a printer across the network, it doesn't give me the opportunity to tell it about a driver, it just says that adding the printer will automatically install drivers.  Are these the drivers that were originally loaded on the pc where the printer was installed, or are they drivers that windows thinks it knows about?  Can i once the printer driver is installed on the second pc by windows can i update the driver separately?    
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LVL 21

Expert Comment

by:briancassin
ID: 10901538
Depends on the way you are installing the printer when you go into the add printer wizard are you selecting local or networked ? are you browsing the network to add the printer? if so it should be grabbing the driver from the system it was originally loaded on.

To update the driver go to control panel printers & faxes right click on the printer select properties and then go to the advanced tab and click on new driver this will give you the ability to update the driver for that specific computer. To my knowledge it should only affect that computer.
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LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 10903899
Is probably not a driver issue.
check the printing preferences, the paper sizes,  and the printing defaults in the advanced tab, to ensure the paper size is set correctly in all 3 places.
Additionally, set landscape in the printer driver properties, not in print preview.
Print preview is an application window,NOT a print driver window.
It may try to override the print driver settings, but will generally just confuse things, and will not set the print driver to landscape.
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Author Comment

by:julesn
ID: 10916820
Thanks.  In answer to briancassin, I am installing the printer through the wizard selecting networked and browsing the network to add the printer.  When i go to control panel, printers, advanced the whole page is greyed out, so i can't change anything.  And to wyliecoyoteuk, i have tried setting the printing preferences and paper sizes and priting defaults as you suggest to no avail, i've also set landscape in the printer driver properties, still no go i'm afraid.
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Expert Comment

by:Sleeping_Dog
ID: 10919994
My next question is, "What kind of document is it that you are trying to print and what software was used to create it?"  There was a problem, for instance, with Adobe Acrobat a couple of years ago that caused a situation similar to what you are describing.  In that case, the software was the culprit, not the printer(s) or the driver(s).

Does your portrait/landscape problem happen with all of your applications or5 only one?

Kindest Regards

Sleeping Dog
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Author Comment

by:julesn
ID: 10927138
Its a MS Word document, with text and pictures, nothing too complicated.  I have just tried a plain text document from notepad, and that prints as a landscape document, no problem! ?
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Expert Comment

by:Sleeping_Dog
ID: 10929387
Make sure that none of the graphics (pictures) in the Word document have handles that extend into or past the margins that you have set.  This is easy th check by clicking on the picture and taking note of where the little square boxes appear at the sides and corners of the graphic.  Word that came with Office 97 would frequently cark a hairball if this was the case.  Sometimes it would even lock up the whole document. ( Powerpoint would either lock up or shift the slides if the same condition existed.)

Try this experiment:  Create a new document in Word by starting with "File" - "Page Setup".  Set the page to landscape and set your margins.  Then insert a picture into the middle of the page being sure that it does not extend past the margins.  Now try to print it.  If it prints OK, then your issue may be in the formatting of your original document and not with the printer setup.  This can happen as a result of a bug in Word that caused a problem if you changed the orientation from Portrait to Landscape AFTER you had started creating the document.  If you have not gone to the Microsoft website and done the Service Release updates for your MS Office package,  I would recommend that you do.

Hope that this helps.

Have a great day.

Sleeping Dog
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Author Comment

by:julesn
ID: 11087572
Thanks all for help and advice.  I tried all your suggestions but to no avail im afraid.  I eventually have managed to solve the problem.  This printer was connected via a usb cable.  I heard somewhere that usb can be unreliable when used for networked devices.  I changed it for a parallel cable and the problems have gone away!  Has anyone had issues with usb before?
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Expert Comment

by:Robspiere
ID: 11191082
So strange.  I'm having the same problem.  It's such a specific weirdness that I'm questioning everything I know!

The setup:  Windows XP Pro, Office XP Pro, updated, patched, etc.,  I can print in landscape or portrait from Wordpad or Notepad, but Word can't seem to do the trick.  Originally I was having a problem printing envelopes but I discovered that the problem extended to printing anything Landscape from Word.  No matter where I specify landscape -- Word's page setup dialog, or even the printer options dialog from within Word's Print dialog -- it always prints portrait.  Even if I go into Print Preview, change the orientation, and it changes on screen, it prints portrait.

I've done a Detect and Repair on Word, and reinstalled the printer driver several times.  

More weirdness:  When I switch to landscape mode in Word, it tells me the margins are wrong and "fixes" the left margin to 2.75".  

I don't have the option of going to a parallel cable as julesn did -- I honestly don't think that would help anyway.

Cheers,
Rob
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Expert Comment

by:Sleeping_Dog
ID: 11192657
Instead of installing your printer driver "across the network", try installing it directly onto the machine that is giving the problem.  Use the disc that came with the printer or download the proper driver from the printer manufacturer's website.  Then set the "shares" in Windows.  My home network has eight computers running six different Windows operating systems (and even a Red Hat Linux box).  They all share three Canon BJC 6000's set up for varying degrees of color quality.  I found that installing the drivers directly onto each machine gave excellent results and issues of page setup (portrait vs landscape) did not occur.

I get the impression that your so-called "print server" (the machine that the printer is physically plugged into) is interfering with the setup commands being sent by the other computer(s).  XP and especially XP Pro are both really bad about making network and other setup assumptions for you (alledgedly to make things "easier").  You might try rooting around a bit deeper into the network setup to see if something there might be causing the problem.

Also check to see if all computers are set to print to the print spooler with the same parameters as opposed to printing directly to the printer.  This could be the area where the host computer is overriding the commands from the secondary machine.  Also, if your running any of the automatic printer monitoring utility software (whistles and bells), turn it off and don't let it load when you boot your machines.  If machine "A" is always talking to the printer in a bi-directional fashion, it may not like it that machine "B" is interrupting the conversation.

Cheers and Beers

Sleeping Dog  
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LVL 38

Expert Comment

by:hdhondt
ID: 11510062
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
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Author Comment

by:julesn
ID: 11510281
This question started off by me, but was then was taken over by someone with the same problem.  I, as specified within the thread, managed to solve my problem, it therefore appears to have been abandoned by robspiere - would want any black marks!
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Accepted Solution

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modulo earned 0 total points
ID: 11537153
PAQed, with points refunded (100)

modulo
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