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Exchange 2000 - Public Folder emails come in Spurts

Posted on 2004-04-20
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Last Modified: 2010-03-05
We have a mixed Exchange Environment (one exchange 5.5 and one exchange 2000 server).  For the last couple of weeks, we have a user who views a public folder in which faxes come into (we have a phone system, that uses an Exchange Account, attaches the fax to an email, and then sends it to this mail enabled public folder), she states the faxes/emails seem to come in spurts.  They also seem to be off from her PC time.

Example : Five in a bunch at 10:40.  Time range was 10:24 to 10:37

It almost seems to be in 10 minute spurts coming through.

Any help would be appreciated....

Thanks ...
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Question by:VSACIT
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bwinzenz earned 1500 total points
ID: 10872577
This sounds like a configuration with the Fax program you are using.  It sounds like you have a Fax server, then some sort of Fax SMTP Gateway that sends them on to Exchange.  The Gateway piece sounds like it is set to send every 10 minutes.  What are you using as a Fax Solution?

Ben
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by:VSACIT
ID: 10877545
We are using a product called Interactive Intelligence.  We are researching it from that end as well, but I was wondering if there were any settings in Exchange 2000 that controlls the rate in which Public Folder messages are posted, if it even exists, you know ????
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by:bwinzenz
bwinzenz earned 1500 total points
ID: 10877990
Followup questions that I would ask are these.  Which server is the Public Folder homed on, and which server is the user on?  Are they different?  Do you have a replica of the PF that contains the faxes set up on the other server?  PF replication is not instantaneous, so that is only Exchange-related thing that I could come up with.  I still think it is most likely a setting within the Fax program that is only forwarding faxes (e-mails with fax attachments) every 10 minutes.  I'd give the folks over at Interactive Intelligence a call on this too and see if a setting like that exists.

Ben
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by:VSACIT
ID: 10878218
The Public Folder is on our new Exchange 2000 Server.  THe user viewing this public folder is also on the exchange 2000 server.  The folder is actually being replicated, so I set the replication to "Urgent".  Hopefully that will take care of it.  

THe phone technician is contacting them.  Hopefully they will let us know if there is a tweakable setting ...
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by:bwinzenz
bwinzenz earned 1500 total points
ID: 10878262
If both user and PF are on the Exchange 2000 server, replication will not come into play.  Hopefully you find out something from them.

Ben
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