Solved

Network printer not ready.

Posted on 2004-04-20
13
1,918 Views
Last Modified: 2008-02-01
We have recently connected a Lexmark T630n printer to our TCP/IP network.  When we set it up on a workstation, it works fine .... for a while.  Then we will get a "Printer not ready" error message.  We have discovered that if we go into the printers folder on the workstation and view the port properties of the printer; it will start working again.  We don't change anything -- just viewing it will somehow make it want to work again.  The problem is the same in Win XP and Win 98 SE.

We have other network printers that don't have this problem.  The only peculiar thing that I have noticed is that the T630n gives a message on its LED stating "WARNING:  Gateway specified is not reachable".  The gateway that we use is the same one used on our workstations.  It is the address for our Cisco router to reach the internet.  It is not in the same range as our workstations.  Our workstations and the printer all have static IPs.

Any ideas would be appreciated.  It's a real pain to have to stop and view the properties three or four times daily.  Thanks.

0
Comment
Question by:stonesmith
  • 6
  • 3
  • 3
  • +1
13 Comments
 
LVL 27

Assisted Solution

by:pseudocyber
pseudocyber earned 250 total points
ID: 10869421
The default gateway of the printer needs to be same as the workstations, if it's on the same IP network.
0
 
LVL 27

Expert Comment

by:pseudocyber
ID: 10869441
For instance,

If your worksations are 192.168.1.0 with a mask of 255.255.255.0 and default gateway of 192.168.1.1, and your printer is in this same network then it needs to be the same subnet mask.

If the Cisco router to the Internet is 10.1.1.1 and it's mask is 255.255.255.0 then somewhere in your network, you're routing 192.168.1.0 over to 10.1.1.0.  If the printer is 192.168.1.50 you wouldn't make it's default gateway 10.1.1.1 ...

0
 

Author Comment

by:stonesmith
ID: 10869856
Our IP range for our workstations is something like 108.266.143.129 - 108.266.143.191, the subnet mask is 255.255.255.192.  SBC is our internet provider with a T1 line.  They installed the Cisco router and have us using a gateway like 142.167.13.185 and their DNS servers.  This is how all of our workstations and the other network printers are set up.  But for some reason, the Lexmark T630n doesn't like that gateway.  Whether or not that is a contributing factor to my problem, I don't know.
0
 
LVL 27

Expert Comment

by:pseudocyber
ID: 10869910
The gateway for your workstations would HAVE to be on the same network.  I would bet it's 108.266.143.129 since your mask is 255.255.255.192.  The router would have to be the default gateway.  An easy test would be to run a traceroute.

From a command line, put in:  tracert www.cisco.com

The first hop is the default gateway of the network you're on.  Whatever the result is, try making the printer's default gateway the same and see if that works.
0
 

Expert Comment

by:kennykoid
ID: 10870326
I think what pseudocyber means is the both printer and PCs must in the same workgroup.Sometime i could say the security permission would cause the printer show the msg "printer not ready" which i get sometime.TQ
0
 
LVL 27

Expert Comment

by:pseudocyber
ID: 10870379
Well, what I mean is that a host (printer, pc, server) can't have a default gateway that isn't on it's own IP network.  The error message coming from the printer about the gateway being unreachable sounds like the gateway is wrong.

IF the printer is on the same IP network as the workstations, it needs the same default gateway - except that the default gateway that Stonesmith said makes no sense - it's not on the same network according to the subnet mask.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 21

Accepted Solution

by:
wyliecoyoteuk earned 250 total points
ID: 10873207
The printer only needs a gateway if there is a router between it and any of the  pcs on the network., otherwise the gateway is irrelevant, and indeed should not be set.
If all PCs and printers are on the same subnet, there is no need to enter a gateway on the printer, and it can actually cause problems, the ideal default in that case is 127.0.0.1, to prevent unwanted broadcasts.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 10873241
If anyone is not clear about the above post, just think :
Why would a printer need a gateway?
On a single subnet, all data is sent to local hosts.
The gateway would only be required if there was a host on another subnet which needed to communicate with the printer.
Also, I have come across network intrusions which attempt to probe printers, many of which nowadays run a version of NetBSd, Linux, or even Windows as an operating system.
0
 
LVL 27

Expert Comment

by:pseudocyber
ID: 10876898
I only mention it because of, "T630n gives a message on its LED stating "WARNING:  Gateway specified is not reachable".'
0
 

Author Comment

by:stonesmith
ID: 10882516
I think the gateway setting probably is irrelevant as to the problem.  One of the girls just told me that the problem occurs when she sets the default printer to her desktop printer and then back to the network printer.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 10882913
pseudocyber:
I take your point, but it is probably a red herring.

stonesmith:
Why is she changing the default instead of just selecting the printer from the application?
Are you using some application which only prints to the default printer?
If so, it could be that she is changing the default before the port is free, thus locking the spooler, viewing the properties would restart it.
0
 

Author Comment

by:stonesmith
ID: 10920052
I don't know why she changes default printers.  That doesn't make any sense to me.  I did change the gateway address to one inside our range and we have stopped havng problems.  But, during all of this, I also reinstalled drivers and checked connections.  Since I have other network printers working with the original settings I outlined, I'm just not convinced that that was the whole problem.

Anyway, pseudocyber and wyliecoyoteuk both took the time to give me some thoughtful input.  I'm going to split the points between the two of you.

Thanks.  
0
 
LVL 27

Expert Comment

by:pseudocyber
ID: 10920115
Thanks! :)  Glad to hear you got it worked out.
0

Featured Post

Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now