Solved

Undeliverable Email - The person is in our email and has an account.

Posted on 2004-04-20
3
429 Views
Last Modified: 2012-05-04
Ok. We converted from Groupwise to Exchange. What a long trek that was. Well we closed down the Groupwise server but a couple users are still getting some weird email returns when they try to send an email.

Here is a copy and paste of the message they get when they are sending to someone that is in our department. The thing is that it is listing some weird email address, not sure where that is coming from.

The following recipient(s) could not be reached:

      'JT Higgins' on 4/19/2004 3:16 PM

            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.

            <athmail.athleticdept.tamu.edu #5.1.1>
 
 Our email server is listed as athmail.tamu.edu  so I am not sure why it is referencing the complete domain we are on. Anyone have any clues on how to fix this. One way is a manual way but it sometimes comes back. I go to the address book and look the person up in the global double click them and add them that way, and it goes through. This is just happening when the user is typing a name and it autopopulates.

Another side question is how do you flush the outlook autopopulate so it gets rid of old email addresses for some users that were originally on the converted list in our groupwise conversion. Sometimes it still pulls up some of the old names with their old email addresses. Doesn't happen often but once and a while.

Thanks
0
Comment
Question by:Spacemanbob2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Accepted Solution

by:
Jharper earned 250 total points
ID: 10870641

Hi there,
I'm a fellow Aggie - Class of 96 =)

First try clearing autocomplete in Outlook using the suggestions below.  If your global adress list still converts them to the wrong sub domain let me know and we'll take it from there.

*To turn off this feature, so that addresses are never suggested:
Go to the Tools pull-down menu, choose Options.
Click the E-Mail Options button, and the Advanced E-mail Options button.
Uncheck the box for "Suggest names while completing the To, Cc and Bcc fields".

*To remove one address from the list so that it won't be suggested again, open a new message and begin typing in the address. Use the up and down arrow keys to select the address to be removed from the addresses suggested. When the address to be removed is highlighted, hit the Delete key.

*To remove all the saved addresses, delete the .nk2 file where Outlook stores them. The file is normally located in Application Data\Microsoft\Outlook folder for each Outlook profile.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Article by: Rob
Notes 8.5 Archiving Steps and Tips This article covers setting up a Notes archive, and helps understand some of the menu choices making setting up and maintaining a Notes archive file easier.
Preparing an email is something we should all take special care with – especially when the email is for somebody you may not know very well. The pressures of everyday working life stacked with a hectic office environment can make this a real challen…
The purpose of this video is to demonstrate how to set up Lists in Mailchimp. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchimp account. : Click on Lists. Click on Create List Button : Choose the desi…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question