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"rpc server unavailable" and "there are no valid ports for the driver"

Posted on 2004-04-20
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Last Modified: 2007-12-19
Hi, im running windows xp proffesional, and im trying
to install my new lexmark Z605 USB printer. However when
i try to do this, i get the error message "there are no valid ports for the driver" when i try to install from the lexmark printer disk. When the new hardware wizard tries to install the printer the message "rpc server unavailable" appears. Please can somebody help!
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Question by:modokey213
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12 Comments
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 10873090
You probably need to be logged in with admin rights to install it.
0
 
LVL 21

Expert Comment

by:briancassin
ID: 10875847
as Wyliecoyoteuk said you need admin rights first
next you need to disable any other programs that may be running in the background.

Go to start run type msconfig hit enter then go to the startup tab write down everything on a piece of paper that is checked or unchecked whichever is easier for you. Then uncheck everything or select disable all. then hit apply then ok. Then reboot, when windows comes back up you will get a message saying you are running windows in diagnostic mode this is normal ignore the message and continue on try installing the printer at this point following the directions below...

Also make sure you have the printer connected directly to the USB port on the back of the PC and not into a USB port on a keyboard or into a hub.

Do this to install the printer (follow these directions exactly)

Go to Start, Settings, Printers (Windows XP: Start, Control Panel, Printers and Faxes).
Click on Add Printer and then click Next.
Select Local Printer and then click Next.
Select the required Port (Usb00x Virtual Printer Port if the printer has already been connected) and click Next. Note: If the printer has not been connected, select File.
Click the Have Disk button.
When the Install From Disk screen appears, click Browse.
From the Locate File screen, in the Look In: option, select Lex 600 CD / Drivers / Win_XP2K / lxbcw2k.
Click Open and then click OK in the next screen.
When the name Lexmark Z600 Series is displayed, click Next.
Leave the name as Lexmark Z600 Series and choose whether or not you want the printer to be the Default.
Indicate whether or not you want to print a Test Page. Note: This is the Windows Test Page. It won't be printed before the cartridges are selected.
Click on Finish.  The printer files will then start to copy from the CD.  
Follow the on-screen instructions to finish installing the printer.


If you get an unknown device or what not for the printer you may need to enable USB support for the printer in XP:

Right click on My Computer and select Properties.
Click the Hardware tab, then click on Device Manager.
Click on the plus sign (+) beside Universal Serial Bus Controllers.
Right click the problem device (printer).
Go to Properties, Driver, Update Driver.
Choose the option to Install from list or Specific Location.
Click Don't Search, I will chose the driver to install and then click Next.
Click Have Disk.
Click Browse.
In the Look In screen, select the C: drive from the drop-down list.
Double-click Windows, then double-click INF. The USBPRINT.INF file for the printer will be displayed.
Select this file and click Open.
Click OK in the remaining screens that appear


Finally once the driver is installed go back into msconfig and recheck everything you unchecked in the previous steps above then apply and ok
0
 

Author Comment

by:modokey213
ID: 10879750
hi thanks for the help, as i have admin rights i followed your steps exactly but still failed.
Ive been looking on the internet and looked upon the problem and one site said that it
could be spoolss.dll and spoolss.exe which is causing the problem, could that be the problem?
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LVL 21

Expert Comment

by:briancassin
ID: 10880366
go to start, run type msconfig hit enter then go to the services tab look for Remote Call Procedure (RPC) make sure it is checked also check under print spooler make sure that is checked too. Also see if the service is running stopped or what not. Let me know what you find
0
 

Author Comment

by:modokey213
ID: 10881254
i have checked the remote prcedure call, and it says it is running. And my print spooler seems to be stopped and i just remembered that everytime i went to install the printer, it told me that print spooler had to be activated to start the installation, so it obviously is not starting up!
0
 

Author Comment

by:modokey213
ID: 10907044
i have tried starting the print spooler however after a few minutes it keeps cutting out also it still keeps saying the rpc server is unavailbale
0
 

Author Comment

by:modokey213
ID: 10911138
i have now reinstalled
0
 

Author Comment

by:modokey213
ID: 10911142
ok now my computer says that the remote procedure call failed can you help me out please
0
 

Author Comment

by:modokey213
ID: 10911275
thankyou all for your help. I have found out what the problem was. I was missing the file localspl.dll after reinstalling this file everything worked fine.
0
 
LVL 21

Expert Comment

by:wyliecoyoteuk
ID: 10911386
modokey213:
 I suggest that you ask for a points refund in the community area.
0
 
LVL 39

Expert Comment

by:hdhondt
ID: 11522585
No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave a recommendation in the Cleanup topic area that this question is:
PAQ/Refund
Any objections should be posted here in the next 4 days. After that time, the question will be closed.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

hdhondt
EE Cleanup Volunteer
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Accepted Solution

by:
modulo earned 0 total points
ID: 11556732
PAQed, with points refunded (150)

modulo
Community Support Moderator
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