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Microsoft outlook express

Posted on 2004-04-20
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Last Modified: 2010-04-08
I am not able to open my microsoft outlook folders.  When I click on it to go in, it brings me to the main screen, but doesn't load any of the emails.  It locks up and says the program is not responding when I try to logout.  

If I go to another computer and login, it lets me into outlook.

Thanks
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Question by:jchang6
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sunray_2003 earned 125 total points
ID: 10870887
Not sure what could be your exact issue

check this http://www.5starsupport.com/faq/oe.htm#14-6

and rest of the troubleshooting links. If then none of them work , post back
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Expert Comment

by:sunray_2003
ID: 10870907
So you are saying in another computer , you are able to go inside outlook express . correct ?

Do you have the same emails stored in both of the  machine's outlook express  or you just tried opening
the outlook express just to see if it works..
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Author Comment

by:jchang6
ID: 10871059
Yes, I have two computers with msn outlook and on one, I can access.  On the other I cannot.  They have different emails as it depends on when the emails were downloaded, they would reside on that computer.  Do you think it's an email that's causing the problem.  How do I access my emails on the computer anyway?
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LVL 49

Expert Comment

by:sunray_2003
ID: 10871101
First of all , please be clear

Are you having problem with
Microsoft Outlook express or Microsoft Outlook ?

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Author Comment

by:jchang6
ID: 10872748
It's outlook express 6.0
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LVL 49

Expert Comment

by:sunray_2003
ID: 10874980
in the system where there is an issue go to this location

C:\Documents and Settings\<user-name>\Local Settings\Application Data\Identities\{2E97D07A-1942-41B9-AC15-ACFB29EDA504}\Microsoft\Outlook Express

and check for all *.dbx files.Copy them to a different location.
Now uninstall and reinstall outlook express

Not sure which OS you have

****************
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

OLEXP: How to Manually Remove and Reinstall Outlook Express in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;263837

OLEXP: How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium
http://support.microsoft.com/default.aspx?scid=kb;en-us;278909

How to remove and reinstall Outlook Express in Windows 98
http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_4.0/1913.psc.html - Version 4

http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_5.0/1691.psc.html -version 5

********************

Then open OE and check if it would open fine. Then go to the same location and paste the files that you had copies previously.

Post back
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