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Microsoft outlook express

I am not able to open my microsoft outlook folders.  When I click on it to go in, it brings me to the main screen, but doesn't load any of the emails.  It locks up and says the program is not responding when I try to logout.  

If I go to another computer and login, it lets me into outlook.

Thanks
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jchang6
Asked:
jchang6
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1 Solution
 
sunray_2003Commented:
Not sure what could be your exact issue

check this http://www.5starsupport.com/faq/oe.htm#14-6

and rest of the troubleshooting links. If then none of them work , post back
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sunray_2003Commented:
So you are saying in another computer , you are able to go inside outlook express . correct ?

Do you have the same emails stored in both of the  machine's outlook express  or you just tried opening
the outlook express just to see if it works..
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jchang6Author Commented:
Yes, I have two computers with msn outlook and on one, I can access.  On the other I cannot.  They have different emails as it depends on when the emails were downloaded, they would reside on that computer.  Do you think it's an email that's causing the problem.  How do I access my emails on the computer anyway?
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sunray_2003Commented:
First of all , please be clear

Are you having problem with
Microsoft Outlook express or Microsoft Outlook ?

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jchang6Author Commented:
It's outlook express 6.0
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sunray_2003Commented:
in the system where there is an issue go to this location

C:\Documents and Settings\<user-name>\Local Settings\Application Data\Identities\{2E97D07A-1942-41B9-AC15-ACFB29EDA504}\Microsoft\Outlook Express

and check for all *.dbx files.Copy them to a different location.
Now uninstall and reinstall outlook express

Not sure which OS you have

****************
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

OLEXP: How to Manually Remove and Reinstall Outlook Express in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;263837

OLEXP: How to Manually Uninstall and Reinstall Outlook Express on Windows Millennium
http://support.microsoft.com/default.aspx?scid=kb;en-us;278909

How to remove and reinstall Outlook Express in Windows 98
http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_4.0/1913.psc.html - Version 4

http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_5.0/1691.psc.html -version 5

********************

Then open OE and check if it would open fine. Then go to the same location and paste the files that you had copies previously.

Post back
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