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AD DNS Name and Internet Domain Name the same

Posted on 2004-04-20
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Last Modified: 2011-04-14
I have upgraded our exchange 5.5 server to 2000, now I have an issue with sending and recieving external emails.
Let me give you the layout.  Have AD domain name of xyz.com  Have Internet domain registered as xyz.com as well.
When users send users out or people send to people internally,  the mail does not go.  There are no errors.  
The smtp virtual server queue does not show any mail queued up.

Now I have another internet domain name of xyz.biz.  I added that to a users email addresses and made it the
default return address.  Now users can send and receive emails.  They can get emails either under the .biz address or the .com address as long as .biz is the default return address.

While this works, we have used .com all this time and do not want to switch to the .biz, it is only for emergency.
Does anyone know as to why and how this can corrected?

Thanks.

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Question by:mzup
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7 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 10874452
Check the recipient policy, see if xyz.com is listed, and check to see that it's the primary address. then check to see if you can rebuild your RUS successfully, without errors. Did you have any Fax software on the 5.5 server?
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Author Comment

by:mzup
ID: 10877135
xyz.com is listed.  If I make it the default, mail doesn't go thru.  I did not have any errors with rebuilding rus and mail still will not pass thru.  No I did not have fax software installed.
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LVL 24

Expert Comment

by:David Wilhoit
ID: 10880338
When you make it default, did you check the box to make the Exchange org responsible for all email? Second, does the email stay in the outbox?

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Author Comment

by:mzup
ID: 10887719
Sorry it took so long to get back to you.  Was away yesterday.  Yes it is checked to make it responsible.  And no the email doesn't stay in the outbox.  It loks like it goes, but the smtp queue never shows it in there.

Does it matter that the internal and external domain names are the same?
The thing that tells me that maybe it doesn't matter is that as long as .biz is the default, I can get mail received on the .com address.
Could there be something corrupt in AD?
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LVL 24

Accepted Solution

by:
David Wilhoit earned 2000 total points
ID: 10894650
honestly, sounds like DNS. If you cannot find it stuck in the queues or the categorizer, then I'd guess DNS or yu have a corrupted metabase, which can be fixed with a long but simplistic removal and reinstall of SMTP. Do you have message tracking enabled?

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Author Comment

by:mzup
ID: 10898822
I went back into dns and reconfigured the settings for the email server even though they were there.
I have been testing only my email account by removing the .biz address and sending a message from my hotmail account.  So far and it seems to be working.
Next test is to start removing the .biz from more users and see if they have a problem.

Thanks for your help.  If I run into more issues I will let you know.
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LVL 24

Expert Comment

by:David Wilhoit
ID: 10902156
excellent news!

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