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Norton Anti-Virus and Norton Personal Firewall "Supervisor problems".

Posted on 2004-04-20
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Last Modified: 2013-11-16
Hello.

I noticed last time I turned on my computer that Norton Anti-Virus "Auto-Protect" was disabled.  As this is not normal, I went into Norton Anti-Virus to enable it, but for some reason I can't.  Nothing happens when I click enable.  Also, I noticed that Norton Personal Firewall was disabled.  I've tried to enable it, but I always get an error message about not been the computer supervisor, which to my knowledge, I am.  I also get the error message when trying to go into the Norton Personal Firewall options.  The error message reads "Access Denied.  Only the supervisor can view/change the settings".

I've tried everything I can think of to fix this error, but all to no avail.

Any support would be greatly appreciated.

Thank you.
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Question by:AlanCrisp
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matalyn1016 earned 125 total points
ID: 10871215
My best Guess..... It sounds like you have found in your travels a downloader AV stop bug, normally a Trojan activated at reboot that shuts off the vital functions of most popular AV’s. I would go to a
online AV – like McAfee and do an online scan of your system it sometimes helps but not always.

Using your Norton CD at boot to scan the system is more time consuming but you will have better results finding the bug. Make sure to dl the latest signature files to floppy before running the CD at boot you will need them. Follow the prompts its fairly straight forward.

Hope this helps.
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by:AlanCrisp
ID: 10880356
Thank you.

I've used the Norton CD and this time everything is working well.

Thanks very much for your help.
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by:matalyn1016
ID: 10880449
Your welcome. Glad I could help.
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