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Outlook E-Mails Sent But Not Received

Posted on 2004-04-20
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Last Modified: 2010-04-08
We have a 20-workstation local network with Windows 2000 Server and Exchange Server 2000. All staff use Office Outlook (2000, XP, or 2003) for email. Some stations never receive email that has apparently been successfully sent from other stations. Why is this?
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Question by:johnlpetty
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dr_dudd earned 50 total points
ID: 10882705
Some suggestions:

Turn on the message tracking centre (if you havn't already) and use it to see if the messages are being '...delivered locally to message store' and the name of the correct user. If it says '...starting outbound transfer to' and then an Internet address then the messages are going outside to an SMTP server on the Internet. Check that your SMTP addresses for the users are correctly set up - goto users in AD, double-click on the user, slect the 'e-mail addresses' tab. You probably would have something like user@domain.local and user@domain.com for external mail.

Check the location for mail delivery for the troblesome machines. Outside of Outlook right-click on the Outlook Icon, go in to properties. Find the 'deliver messages to' and make sure it is set to the right username. If it is set to 'personal folders' then the e-mail is stored on the PC hard disk and nit the Exchange server.

Try logging in to a machine with the problem using a username that works on a machine without the problem. If the problem occurs on that machine, then it is machine specific. If the problem does not happen, then it is specific to the user.
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