Improve company productivity with a Business Account.Sign Up

x
?
Solved

8500dn Printer - Duplex/Fuser Jam

Posted on 2004-04-20
7
Medium Priority
?
531 Views
Last Modified: 2012-06-22
OK folks, I have just installed a brand spanken new fuser in our networked HP Color LaserJet 8500dn.  Now I am constantly getting fuser jam errors, but only when you go to duplex (It has the duplexer installed).  Printing only on one side works great.  Every second page with duplexing jams.  I have inspected the fuser and have made sure it was installed properly.  I have inspected the duplex unit (which sits directly under the fuser) and it seems to be ok, no broken parts, it was seated properly.  I have cleaned all the rollers, as well.  Any suggestions?

Thanks,
George
0
Comment
Question by:jacksonbilly
  • 2
4 Comments
 
LVL 69

Expert Comment

by:Callandor
ID: 10871608
I haven't seen any desktop laser printers perform duplex printing as well as dedicated copiers.  I think this feature is prone to problems, but others may have a different experience.
0
 
LVL 3

Expert Comment

by:MikProg
ID: 10875479
Some devices (various brands) make good printings on single side on 40, 60, 80 g/m2 paper sheets. But duplex printing  may require 60-80 or only 80 g/m2 sheets. Check duplex unit manual. Words can differ from printer manual.
0
 

Author Comment

by:jacksonbilly
ID: 10880538
There is a duplex manual??  OK.  Not sure where to get it.  Callandar - this is not a desktop printer.  It is a Network LaserJet. (Stands about 4 ft. tall).  Not sure if ya'll have answered my question.  I will look for a duplex manual.  Also, not sure what you mean by "40,60,80 g/m2"??  We are using 11x17 along with 8 1/2 X 11 and we use Legal.  Thanks for your responces.

George
0
 
LVL 3

Accepted Solution

by:
MikProg earned 500 total points
ID: 10885710
A4, Legal, 8 1/2 X 11 it is size of paper sheets. 40, 60, 80 g/m2 is density of paper in grams per sqware meter. Paper density is characteristic of paper quality the higher density - higher quality. In every printer manual  I see I can find what sort of paper printer can print (in g/m2). Whan I say about duplex manual I'm not assume phisically separated book. Some words about optional components can be included in printer manual. I intend to tell you to find technical information about duplex unit and check either you use right sort of paper or not.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
If you're a modern-day technology professional, you may be wondering if certifications are really necessary. They are. Here's why.
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…
To export Lotus Notes to Outlook PST or Exchange and Domino Server files to Exchange Server or PST files with ease, go for Kernel for Lotus Notes to Outlook conversion tool. Through the video, you can watch the conversion process. A common user with…

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question