can't open "my computer", can't launch explorer.exe
Posted on 2004-04-20
I have a WinXP Pro system that I cannot access my computer. I also cannot launch explorer.exe. When I double click on my computer icon, the desktop refreshes, but program doesn't launch. Taskmgr show very high utilization (99%) for svchost.exe. When I terminate svchost.exe a message displays indicating Remote Procedure Call will shut down in "x" number of seconds.
The system is running Symantec Corp Edition antivirus software that is completely up to date. I have run virus scan on this system. I have installed, updated and run SpyBot Seatch and Destroy. I have also installed and run ADAWARE. (I've uninstalled ADAWARE now for licensing reasons.)
I have also gone into MSCONFIG and selective startup. The only programs coming up at start up are the Symantec AV program and the MSDE engine.