Solved

Unable to start Crystal APS Service

Posted on 2004-04-20
9
1,988 Views
Last Modified: 2012-06-27
Hi,

We are running Crystal Enterprise 8 on Windows 2000 server.  The Crystal APS Server has failed to start.  When I manually try to start it, I get the error:  

"Could not start the Crystal APS service on Local Computer.  The service did not return an error.  This could be an internal Windows error or an internal service error.  If the problem persists, contact your system administrator."

In the Application Error Log, I have:
Source: Crystal_CrystalAPS    Event ID:35101   Description: The root server reported an error Internal Error. (Reason: Unknown exception caught in server).


I have tried changing the service logon detail to administrator and local system account.

Any suggestions would be appreciated.

Thanks
Andrew
0
Comment
Question by:totalcomputer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
9 Comments
 
LVL 3

Expert Comment

by:DarrenZai
ID: 10875217
My usual problems with starting the APS service have been because it has been unable to connect to the APS database although I usually get a slightly better error message.
Which database are you using?

Is this a new installation or one that has been running for a while?

Darren
0
 

Author Comment

by:totalcomputer
ID: 10875254
It is connecting to an SQL database and it has been running for a while.
0
 
LVL 3

Expert Comment

by:DarrenZai
ID: 10875276
Is it possible that the database has problems like run out of disk space? Has the database crashed lately?
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
LVL 3

Expert Comment

by:DarrenZai
ID: 10875280
Did CE crash or was it shut down normally before you tried to start it up?
0
 

Author Comment

by:totalcomputer
ID: 10875305
The database is functioning OK.  It is accessed from other front end applications other that Crystal Enterprise OK.  

The Crystal Enterprise server (not the SQL server which is on a different machine) was not shut down properly yesterday - the problem may have started after that.
0
 

Author Comment

by:totalcomputer
ID: 10875308
The database is functioning OK.  It is accessed from other front end applications other that Crystal Enterprise OK.  

The Crystal Enterprise server (not the SQL server which is on a different machine) was not shut down properly yesterday - the problem may have started after that.
0
 
LVL 3

Accepted Solution

by:
DarrenZai earned 500 total points
ID: 10875389
It may be something inside the APS database(corrupt data) that is causing the problem. Is it feasible for you to create a new empty APs database and configure the service to point to that to test it?
0
 

Author Comment

by:totalcomputer
ID: 11097542
I ended up installing personal SQL server and the problem was resolved.  

Thanks for assistance.  
0
 
LVL 3

Expert Comment

by:DarrenZai
ID: 11114555
Just out of curiosity did you try and recover the information from your original APS database or did you just create a new one?
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Hot fix for .Net Crystal Reports 10.2.3600.0 to fix problems with sub reports running on 64 bit operating systems ISSUE: Reports which contain subreports fail with error "Missing Parameter Value" DEPLOYMENT SERVER OS: Windows 2008 with 64 bi…
Hello everyone, Hope you find this as helpful as we did. We have on the company I work for an application built in Delphi V with Crystal Reports 8. We all know that Crystal & Delphi can be temperamental sometimes and the worst thing is, nearly…
In this video, viewers are given an introduction to using the Windows 10 Snipping Tool, how to quickly locate it when it's needed and also how make it always available with a single click of a mouse button, by pinning it to the Desktop Task Bar. Int…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question