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Unable to start Crystal APS Service

Posted on 2004-04-20
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Last Modified: 2012-06-27
Hi,

We are running Crystal Enterprise 8 on Windows 2000 server.  The Crystal APS Server has failed to start.  When I manually try to start it, I get the error:  

"Could not start the Crystal APS service on Local Computer.  The service did not return an error.  This could be an internal Windows error or an internal service error.  If the problem persists, contact your system administrator."

In the Application Error Log, I have:
Source: Crystal_CrystalAPS    Event ID:35101   Description: The root server reported an error Internal Error. (Reason: Unknown exception caught in server).


I have tried changing the service logon detail to administrator and local system account.

Any suggestions would be appreciated.

Thanks
Andrew
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Question by:totalcomputer
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Expert Comment

by:DarrenZai
ID: 10875217
My usual problems with starting the APS service have been because it has been unable to connect to the APS database although I usually get a slightly better error message.
Which database are you using?

Is this a new installation or one that has been running for a while?

Darren
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Author Comment

by:totalcomputer
ID: 10875254
It is connecting to an SQL database and it has been running for a while.
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Expert Comment

by:DarrenZai
ID: 10875276
Is it possible that the database has problems like run out of disk space? Has the database crashed lately?
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Expert Comment

by:DarrenZai
ID: 10875280
Did CE crash or was it shut down normally before you tried to start it up?
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Author Comment

by:totalcomputer
ID: 10875305
The database is functioning OK.  It is accessed from other front end applications other that Crystal Enterprise OK.  

The Crystal Enterprise server (not the SQL server which is on a different machine) was not shut down properly yesterday - the problem may have started after that.
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Author Comment

by:totalcomputer
ID: 10875308
The database is functioning OK.  It is accessed from other front end applications other that Crystal Enterprise OK.  

The Crystal Enterprise server (not the SQL server which is on a different machine) was not shut down properly yesterday - the problem may have started after that.
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DarrenZai earned 500 total points
ID: 10875389
It may be something inside the APS database(corrupt data) that is causing the problem. Is it feasible for you to create a new empty APs database and configure the service to point to that to test it?
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Author Comment

by:totalcomputer
ID: 11097542
I ended up installing personal SQL server and the problem was resolved.  

Thanks for assistance.  
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by:DarrenZai
ID: 11114555
Just out of curiosity did you try and recover the information from your original APS database or did you just create a new one?
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