Solved

Outlook Express won't send or receive email

Posted on 2004-04-21
7
348 Views
Last Modified: 2010-04-13
I am helping an older gentleman learn to do email and his used  computer is a Compaq  running Windows 2000. Outlook Express worked the first time I set it up for him and then when I went back a few days later it won't send or receive emails. I uninstalled IE and OE and then reinstalled them and then when that didn't work I phoned his Internet server and they said the error sounded like a firewall was in place. I have no idea what he did or whether the machine even has a firewall.
Does Windows 2000 have System Restore? Is there a way to tell if there is a firewall and if so, how to get rid of it? I am just a self-taught computer software user and not up to speed on much else.
Thank you for any help. (I can't give you the error message right now as I am not at his house and he isn't home)
0
Comment
Question by:Rosegrey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10878071
go to add/remove programs in the control panel and look for any firewall program.
give us the list of programs installed and we can assist you in telling if there is a firewall installed ..

Also do this download msconfig from here http://www.techadvice.com/win2000/m/msconfig_w2k.htm
install it and run it .
go to startup tab after running it  and disable all the applications that you see in there . This is to prevent the firewall if any to start during bootup.

now restart the machine. open OE now and check if you are able to send email

I know that windows 2000 has got last known good configuration.
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 10878077
Rosegrey,
> I can't give you the error message right now as I am not at his house
> and he isn't home)

giving error message would be the easiest for us to solve the issue. post it when you can
0
 
LVL 1

Expert Comment

by:jon_godwin
ID: 10880993
First thing I would do is trying pinging the incoming and outgoing mail servers.  If that works, then I would say your authentication information is not setup properly.  If that is not the case then your POP3 e-mail account is not setup properly. A firewall should only block incoming e-mail and not outgoing e-mail unless it was specifically configured to I imagine.  Really sounds to me like an ISP/mail or account  configuration issue.
0
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

 
LVL 2

Expert Comment

by:happispider
ID: 10885278
1 issue I ran into is the I needed to use Account Serttings-->My Account-->Properties-->'My Server Requires Authentication'.  That's usually for sending mail though.
0
 

Author Comment

by:Rosegrey
ID: 10887600
This is the error message that came up.
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
I checked both the Microsoft error page and his Server and both said it must be a firewall on the machine stopping the messages.
0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 125 total points
ID: 10887681
0
 
LVL 1

Expert Comment

by:jon_godwin
ID: 10888265
Can you ping the server name??
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
This article is written by John Gates, CISSP. Gates, the SNUG President-Elect, currently holds the position of Manager of Information Systems at Lake Park High School in Roselle, Illinois.
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question