Outlook Express won't send or receive email

I am helping an older gentleman learn to do email and his used  computer is a Compaq  running Windows 2000. Outlook Express worked the first time I set it up for him and then when I went back a few days later it won't send or receive emails. I uninstalled IE and OE and then reinstalled them and then when that didn't work I phoned his Internet server and they said the error sounded like a firewall was in place. I have no idea what he did or whether the machine even has a firewall.
Does Windows 2000 have System Restore? Is there a way to tell if there is a firewall and if so, how to get rid of it? I am just a self-taught computer software user and not up to speed on much else.
Thank you for any help. (I can't give you the error message right now as I am not at his house and he isn't home)
RosegreyAsked:
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sunray_2003Commented:
go to add/remove programs in the control panel and look for any firewall program.
give us the list of programs installed and we can assist you in telling if there is a firewall installed ..

Also do this download msconfig from here http://www.techadvice.com/win2000/m/msconfig_w2k.htm
install it and run it .
go to startup tab after running it  and disable all the applications that you see in there . This is to prevent the firewall if any to start during bootup.

now restart the machine. open OE now and check if you are able to send email

I know that windows 2000 has got last known good configuration.
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sunray_2003Commented:
Rosegrey,
> I can't give you the error message right now as I am not at his house
> and he isn't home)

giving error message would be the easiest for us to solve the issue. post it when you can
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jon_godwinCommented:
First thing I would do is trying pinging the incoming and outgoing mail servers.  If that works, then I would say your authentication information is not setup properly.  If that is not the case then your POP3 e-mail account is not setup properly. A firewall should only block incoming e-mail and not outgoing e-mail unless it was specifically configured to I imagine.  Really sounds to me like an ISP/mail or account  configuration issue.
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happispiderCommented:
1 issue I ran into is the I needed to use Account Serttings-->My Account-->Properties-->'My Server Requires Authentication'.  That's usually for sending mail though.
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RosegreyAuthor Commented:
This is the error message that came up.
The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d)
I checked both the Microsoft error page and his Server and both said it must be a firewall on the machine stopping the messages.
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jon_godwinCommented:
Can you ping the server name??
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